Is Datadog a good company to work for as a Customer Success Manager (CSM)?

Customer Success Manager (CSM) professionals working at Datadog have rated their employer with 3.8 out of 5 stars in 19 Glassdoor reviews. This is a lower than average score with the overall rating of Datadog employees being 4.0 out of 5 stars. Search open Customer Success Manager (CSM) Jobs at Datadog now and start preparing for your job interview by browsing frequently asked Customer Success Manager (CSM) interview questions at Datadog .

Does Datadog pay Customer Success Manager (CSM) employees well?

Customer Success Manager (CSM) professionals rate their compensation and benefits at Datadog with 3.1 out of 5 stars based on 19 anonymously submitted employee reviews. This is 20.3% worse than the company average rating for salary and benefits. Find out more about Customer Success Manager (CSM) salaries at Datadog.

How happy are Customer Success Manager (CSM) professionals working at Datadog?

66% of Customer Success Manager (CSM) employees at Datadog would recommend their employer to a friend. This rating has increased by 113% in the past 12 months. Customer Success Manager (CSM) professionals have also rated Datadog with a 3.8 rating for work-life-balance, 4.5 rating for diversity and inclusion, 4.2 rating for culture and values and 3.0 rating for career opportunities.

What are the top reviewed jobs at Datadog?

Account Executive (184) , Commercial Account Executive (152) , Software Engineer (117) , Sales Development Representative (SDR) (109) , Senior Software Engineer (54) , Sales (44) , Enterprise Account Executive (42) , Sales Engineer (42) , Customer Success Manager (40) , Software Engineer II (40) , Technical Support Engineer (34) , Software Engineer(Internship) (33) , Sales Development Representative (26) , Recruiter (25) , Solutions Engineer (25)

What are the pros of working at Datadog according to real employee reviews?

"I really enjoyed working at Datadog because the culture is great and the work I did was meaningful." ((in 220 reviews)); "Working with great people and in a fast growing company really gives you motivation and satisfaction." ((in 156 reviews)); "great benefits including lunch and fitness coverage" ((in 146 reviews)); "Good work / life balance" ((in 60 reviews)); "Great office with free lunch snacks coffee" ((in 60 reviews))

What are the cons of working at Datadog according to real employee reviews?

"Poor management, lack of empathy, depending on the team you are on, you get treated differently" ((in 73 reviews)); "Low pay and only half of the managers knew what they were doing." ((in 45 reviews)); "Senior Manager: "We'd like to see more of your work and impact on our unit."" ((in 37 reviews)); "Low salary and RTO is part of your performance review." ((in 21 reviews)); "Upper management leans lazily on KPIs and cares little for employee satisfaction." ((in 13 reviews))

Datadog Customer Success Manager (CSM) reviews

3.8

66% would recommend to a friend

(19 total reviews)

Olivier Pomel

91% approve of CEO

79% positive business outlook

Ratings by demographic groups

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Customer Success Manager (CSM) employees have rated Datadog with 3.8 out of 5 stars, based on 19 company reviews on Glassdoor. This indicates that most Customer Success Manager (CSM) professionals have a good working experience there. Datadog is rated in line with the average (within 1 standard deviation) by Customer Success Manager (CSM) professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

19 reviews

2.0

Feb 12, 2025

Toxic Culture- Management/Leadership and Workload Need Improvements

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

They offer a comprehensive benefits package, including health insurance, wellness programs, and catered office lunches three times a week (but no 401k). The company's innovative products also provide valuable experience in the tech industry.

Cons

Despite the strong benefits, the company does not cover parking expenses, leading to additional personal costs. In-office attendance is monitored via IP addresses, but there is no accessible method for employees to track their own in-office days. The workload is often overwhelming, with too many accounts assigned, leading to burnout. There is a perception of favoritism within leadership, which affects team morale and advancement opportunities. Compensation is considered low relative to the demanding workload. Additionally, promotions are challenging to obtain, and managerial support is lacking. Notably, after submitting a disability accommodation request, I was let go, raising concerns about the company's commitment to supporting employees with disabilities.

Datadog Response

1y

Thank you for sharing your experience. We appreciate your feedback on both the positives, such as our benefits and innovative products, as well as the areas where we can improve. We take concerns about workload, compensation, and transparency seriously. Fairness and equity are important to us. We continuously assess our policies to ensure employees feel supported in their roles and have clear pathways for growth, and we are always looking for ways to improve communication around promotions, assignments, and management support. We are committed to fostering an inclusive and supportive workplace for our employees. If you have additional concerns regarding your experience, we encourage you to share them through our anonymous third-party provider, EthicsPoint - https://secure.ethicspoint.com/domain/media/en/gui/52231/index.html Your feedback helps us improve, and we appreciate the time you took to share your perspective.

3.0

Feb 11, 2025

Poor Director Level Leadership

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

- Strong Individual Contributors - Fantastic Office - Outstanding Product

Cons

- No clear vision or strategic direction from director, leading to confusion and inefficiency - Passive aggressive communication and avoidance of conflict, creating a toxic workplace dynamic - Leadership plays favorites leading to an unfair work environment - Lack of recognition for hard work and contributions unless you are part of the “in group” - Very little career growth - Focus on weaknesses rather than strengths, making development feel punitive rather than supportive

5.0

Jul 22, 2024

Great place to work

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

everything about Datadog makes it a great place to work from the people to the product and everything in between

Cons

None I can think of

Datadog Response

1y

Thank you for the wonderful feedback! We're delighted that you're finding Datadog to be a great work environment. We appreciate your encouragement and will keep striving to maintain what makes Datadog special.

Viewing 10 - 12 of 19 Reviews

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Datadog Customer Success Manager (CSM) reviews

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Toxic Culture- Management/Leadership and Workload Need Improvements

Poor Director Level Leadership

Great place to work

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