Datadog Technical Solution Manager reviews

4.5

55% would recommend to a friend

(27 total reviews)
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Olivier Pomel

62% approve of CEO

92% positive business outlook

Manager, Technical Solutions employees have rated Datadog with 4.5 out of 5 stars, based on 27 company reviews on Glassdoor. This indicates that most Manager, Technical Solutions professionals have an excellent working experience there. Datadog is rated in line with the average (within 1 standard deviation) by Manager, Technical Solutions professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

27 reviews
2.0
Jul 27, 2022

Downhill leadership

Recommend
CEO approval
Business Outlook

Pros

- Profitable company - Good CEO - Lots of kind and decent coworkers

Cons

- High performers and thoughtful individual contributors and leaders from earlier days are moving to other companies - Internal promoted leaders haven't been as thoughtful or high-performing - Newly hired leadership are bringing bad habits from their old companies, micromanagement, and lack of communication

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Datadog Response
3y
We appreciate you taking the time to share your candid experience with us. Feedback is part of the Datadog culture and we strive to seek out and implement change in order to foster the best workplace environment we can for every employee. We will take back this feedback as we see tremendous value in incorporating guidance from these reviews, as well as from the responses to our anonymous, internal employee surveys to help solve for challenges that employees face. Our team of People Business Partners are also always available for confidential conversations on ways to better foster that open and inclusive culture, especially as we scale and experience the inevitable growing pains together. Additionally, our Talent Development team runs regular manager trainings across the company to better arm our leaders with the right tools to successfully grow their teams and team members. We will continue to have all people leaders participate in these sessions, as we've seen the impact that these trainings have had on teaching great leadership practices moving forward. We appreciate you taking the time to leave this review, and we will do all we can to continue improving as a company and department every day.
2.0
Jun 23, 2022
Recommend
CEO approval
Business Outlook

Pros

The benefits are good. I believe in the product and think there's a good future for the business. There are a lot of people on the solutions team that have diverse backgrounds that give unique perspectives.

Cons

The pay is below market rate and they acknowledged there wouldn't be a cost of living increase, especially with respect to ~8% inflation. The solutions team has been undergoing a reorganization as we move from a startup mentality to a more corporate system. This has been rolled out terribly via multiple different initiatives. Leadership has repeatedly thanked the rank-and-file for their constructive feedback only to ignore our requests (like more support from senior team members or continuing education). The individual contributors have asked for the reasoning behind certain decisions like "how did you set that quota?" and "when should we expect feedback?" I haven't heard answers to those questions yet. The solutions teams is so bad that most peoples' goal is to use it as a stepping stone into another division.

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Datadog Response
4y
We appreciate you taking the time to leave this review, and apologize for the negative workplace experience you've encountered. Our People Business Partners are actively partnering with leadership to make improvements regarding the challenges you're facing on the Solutions Engineering team. We are hyperscaling as a company, which unfortunately also comes with growing pains as we navigate new challenges and experiences together. We appreciate your continued impact at Datadog, and thank you for highlighting these concerns.
3.0
Jun 12, 2022

Don't love it/ don't hate it

Recommend
CEO approval
Business Outlook

Pros

Generous PTO, gym/health reimbursement, started 401k matching this year. RSUs

Cons

Seem to operate on a "need to know" basis, even though we promote transparency I have yet to see it. Certain policies only visible to certain groups, I'd like to be able to see "the life of a team lead" for example, but content is restricted. Support feels very behind compared to other industries of this size, we are just now "figuring out" SLA's which should have happened years ago. Culture is getting very corporate

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Datadog Response
4y
We appreciate you taking the time to provide this feedback, and are glad that you've enjoyed Datadog's benefits and perks. We're continuously reviewing processes and protocol to make the Solutions Engineering space as efficient and autonomous as possible. We are focused on communicating thoughtfully and proactively, with routine teamwide meetings such as Technical Solutions All Hands, SPOT All Hands, and team standups. We encourage you to speak with your People Business Partner directly so they can understand further context, and we can work together to address the challenges you're facing. Datadog has grown rapidly in the last year, and we ask for your patience and understanding as we navigate this hypergrowth environment together. We appreciate all you do to support Datadog's customers, and are grateful to have you as part of the pack.
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