Datadog reviews

4.0

75% would recommend to a friend

(450 total reviews)
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Olivier Pomel

92% approve of CEO

79% positive business outlook

Reviews by job title

450 reviews

Reviews about "Culture"

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5.0
Aug 20, 2024
Recommend
CEO approval
Business Outlook

Pros

Culture, benefits, managment, the office

Cons

Small amount of position hits quota

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Datadog Response
1y
We appreciate your feedback! Thank you for being part of the pack.
2.0
Aug 19, 2024
Recommend
CEO approval
Business Outlook

Pros

Resume-Builder: Great building block of a career step. Respected company. Great product: The product itself is great, which is the reason there are already so many customers! Rep Culture- They hire great Reps + fun people. Your coworkers will be the ones to get you through the long/rough days Benefits- Great office, snacks, bar tabs paid for, SKO. All the typical nice benefits that come with a Post-IPO successful company

Cons

Minimal Opportunity- Limited to around 50-80 accounts. These accounts have been BURNED by all the reps that have come before you, and you will not be allowed to source any new ones. Your account list is the Main factor of your success. After multiple years at the company, no inbound help at all. 100% outbound and expected to generate 100% of your own pipeline. Toxic Culture- Leaders don't really do much to help, just expect "Do More + Do Better". Weekly meetings mostly consist of metrics counting (how many emails and calls did you make) combined with how many meetings where set. The leaders essentially use reps as their SDR's and try and run your deals for you. Horrible Leaders: Leaders are all past reps that were selling during the pre-ipo times, where there was a lot of opportunity and accounts were fresh+ less limited. VP of sales uses threats, scare tactics, and more to try and "motivate you". He has the attitude of "if you don't like it here, the door is that way" Poor quota attainment: Quota attainment is typically around 5-10%..... No one hits goals, and the people who do are typically the few who are lucky to get a whale in a sales cycle. Leadership refuses to change goals and expects the reps to just "do better" The ultimate grind, with poor pay, and toxic culture

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Datadog Response
1y
Thank you for sharing your candid feedback and for your time at Datadog. We're glad to hear you found value in the product, benefits, and the camaraderie among your colleagues. However, we're concerned about the issues you've raised regarding opportunities, culture, and leadership. These are not the standards we aim to uphold, and your insights are crucial as we work to address these challenges. If you're willing to share more, please contact our anonymous third-party provider EthicsPoint at https://secure.ethicspoint.com/domain/media/en/gui/52231/index.html to share more specifics regarding the feedback you've shared.
3.0
Aug 5, 2024
Recommend
CEO approval
Business Outlook

Pros

The technical solutions team members are all helpful and willing to answer any your questions. The culture at Datadog was really great and inviting and the high energy and pace of working on top tier and cutting edge technologies. The product itself is amazing and the tools used to do your job are there such as numerous KB's, office hour type daily meetings for help with your customer ticket issues and weekly one on one with your direct manager. Great place to learn the support engineering model and expand your skills without any prior experience. Numerous perks and incentives (appears as eye candy to a engineer joining that industry) such as great full lunch meals and snacks and drinks of various kinds and paid health benefits and unlimited time off and fitness reimbursement are all great for making your time at the office enjoyable. Communication within the company is frank and frequent and informative which made you feel inclusive. Manager does have a genuine interest in your career but depends on how well your do your best each month - see cons.

Cons

Perks are great to make you feel that you are appreciated but keep on eye on how your manager and management perceive your work ethic if you do not meet your monthly goals. Company spends a lot on perks including full healthcare and unlimited timeoff. These perks may affect what your actualy market value salary could be working in a similar role with anther company competitor or not. Management focused too much on metrics and running analytics against your instead of actually investing in you and making your voice heard. Despite having numerous townhalls and open discussion sessions, workers were not listened to or given push back that things will eventually change if given enough time. Don't hold the metrics too high, they do not show the entire story of working as a support engineer. Allow for more time and don't try to reach a MTTR (mean tie to resolution) time when its not achievable or even feasible. Give enough time for onboarding and better plan embed and scheduled time off for leave of absence so that the manager you end up keeps going from one person to another in matter of months Promote people as they grow and allow them to take the risk in a new position and leave room for future promotions and positions as the company and team grows. Not all Support engineers want to be a developer. Foster a team that allows mobility and apply their strengths to benefit the whole team globally rather than have their next great idea dwindle. Restructure the Hack/Dev days to allow more time for learning and gaining insight to the Datadog product and allow time for industry certifications Hire more engineers that can help with the load when peak times come and adjust the metrics requirements accordingly when these peask and valley of voume support tickets come and go.

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Datadog Response
1y
Thank you for providing a comprehensive review of your experience at Datadog. We're pleased to hear that you found the Technical Support Engineering team, the culture, and the opportunities for learning and development to be positive aspects of your time here. We also hear your concerns regarding the day to day operations of the team as well as ensuring flexibility to work towards one's goals. Your feedback on these matters, as well as your advice to management, is valuable and we'll take these into account as we continue to refine our processes and make sure everyone feels they are supported in their roles. Thank you for sharing your insights and for your contributions to Datadog.
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