Datadog Solution Engineer reviews

4.3

83% would recommend to a friend

(30 total reviews)
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Olivier Pomel

97% approve of CEO

90% positive business outlook

Solution Engineer employees have rated Datadog with 4.3 out of 5 stars, based on 30 company reviews on Glassdoor. This indicates that most Solution Engineer professionals have an excellent working experience there. Datadog is rated in line with the average (within 1 standard deviation) by Solution Engineer professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

30 reviews
2.0
Jun 23, 2022
Recommend
CEO approval
Business Outlook

Pros

The benefits are good. I believe in the product and think there's a good future for the business. There are a lot of people on the solutions team that have diverse backgrounds that give unique perspectives.

Cons

The pay is below market rate and they acknowledged there wouldn't be a cost of living increase, especially with respect to ~8% inflation. The solutions team has been undergoing a reorganization as we move from a startup mentality to a more corporate system. This has been rolled out terribly via multiple different initiatives. Leadership has repeatedly thanked the rank-and-file for their constructive feedback only to ignore our requests (like more support from senior team members or continuing education). The individual contributors have asked for the reasoning behind certain decisions like "how did you set that quota?" and "when should we expect feedback?" I haven't heard answers to those questions yet. The solutions teams is so bad that most peoples' goal is to use it as a stepping stone into another division.

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Datadog Response
4y
We appreciate you taking the time to leave this review, and apologize for the negative workplace experience you've encountered. Our People Business Partners are actively partnering with leadership to make improvements regarding the challenges you're facing on the Solutions Engineering team. We are hyperscaling as a company, which unfortunately also comes with growing pains as we navigate new challenges and experiences together. We appreciate your continued impact at Datadog, and thank you for highlighting these concerns.
3.0
Jun 12, 2022

Don't love it/ don't hate it

Recommend
CEO approval
Business Outlook

Pros

Generous PTO, gym/health reimbursement, started 401k matching this year. RSUs

Cons

Seem to operate on a "need to know" basis, even though we promote transparency I have yet to see it. Certain policies only visible to certain groups, I'd like to be able to see "the life of a team lead" for example, but content is restricted. Support feels very behind compared to other industries of this size, we are just now "figuring out" SLA's which should have happened years ago. Culture is getting very corporate

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Datadog Response
4y
We appreciate you taking the time to provide this feedback, and are glad that you've enjoyed Datadog's benefits and perks. We're continuously reviewing processes and protocol to make the Solutions Engineering space as efficient and autonomous as possible. We are focused on communicating thoughtfully and proactively, with routine teamwide meetings such as Technical Solutions All Hands, SPOT All Hands, and team standups. We encourage you to speak with your People Business Partner directly so they can understand further context, and we can work together to address the challenges you're facing. Datadog has grown rapidly in the last year, and we ask for your patience and understanding as we navigate this hypergrowth environment together. We appreciate all you do to support Datadog's customers, and are grateful to have you as part of the pack.
1.0
Jun 9, 2022
Recommend
CEO approval
Business Outlook

Pros

My paychecks come on time.

Cons

Don’t trust the positive reviews, HR offers rewards if you post one. All they care about are number of tickets solved. They’ll cancel your PTO and give you more work only to tell you that you’re suddenly under performing. But don’t worry, you’ll get a tshirt if you solve enough to not get fired.

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Datadog Response
4y
Thank you for providing this feedback, and we apologize that your experience at Datadog has been anything but positive. We do not currently, nor have we ever, condoned rewards for employee reviews. We do encourage Datadogs to share their honest experience on Glassdoor - both what they enjoy and where we have room to improve. On the emphasis for return to office - we do believe that there is a high value in in-person collaboration, but we also recognize and pride ourselves in being a flexible workplace in order to support employees. That is why we continue to operate as a hybrid workplace environment to allow employees and teams to find the balance that is appropriate for them. For our Solutions Engineers, we are continuing to build out a comprehensive program that rewards and recognizes ticket quality + quantity, among other things. We will share your sentiment with our People Business Partners to ensure your feedback doesn't go unheard, but we also encourage you to reach out directly to your People Business Partner to discuss any issues or concerns for your specific circumstances.
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Glassdoor has 1,934 Datadog reviews submitted anonymously by Datadog employees. Read employee reviews and ratings on Glassdoor to decide if Datadog is right for you.