Delaware North reviews

3.5

52% would recommend to a friend

(2,596 total reviews)
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Jeremy M. Jacobs

57% approve of CEO

42% positive business outlook

Delaware North has an employee rating of 3.5 out of 5 stars, based on 2,596 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Delaware North employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Reviews by job title

3K reviews
1.0
Jun 13, 2024

Terrible

Recommend
CEO approval
Business Outlook

Pros

Good and very consistent money

Cons

Management is terrible bar is never stocked kitchen is never stocked they do not care

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Delaware North Response
2y
We are sorry to hear about your poor experience overall as a Delaware North team member. Our line of work can be fast-paced and demanding at times, but we strive to create an environment where our team members thrive. If there are any additional details about your experience that you feel comfortable sharing, please email askhr@delawarenorth.com. We hope to hear from you soon.
1.0
Jun 1, 2024
Recommend
CEO approval
Business Outlook

Pros

Coworkers but literally nothing else, especially the environment created by management.

Cons

- Management allows homophobic and misogynistic individuals to work on a management level and there have been multiple occasions where employees have been accosted by patrons without any repercussions or support for the staff - Management have had inappropriate interactions with staff including making inappropriate advances and comments towards young female staff - Kitchen is very dysfunctional and on game days food can take over an hour for one appetizer - The tip out for bartenders, bussers and food runners takes over 25% of tips on a daily basis from the servers total tips - Management is extremely unhelpful and often refuses to help on the floor during rushes - The hosts are unable to seat the dinning room properly and often triple and double seat servers without a break causing the kitchen and servers and bar to be backed up - There are employees that are supervisors but also work as servers and bartenders on other days creating a very stressful dynamic between coworkers that could be avoided in management was competent enough to handle their jobs without secondary support staff - The security is useless. They are hired independently and not directly paid by Banners Kitchen & Tap leading them to often be very lackadaisical about patron conduct. They do not check ID’s so all age verification falls on floor staff even when the bar and tables are extremely busy. The security has also let patrons leave on their own accord after accosting staff members and did not supply the staff with any support. - Hours and scheduling are very inconsistent and often those who were hired during covid at 15$/hr receive less or worse shifts than less experienced staff who were hired most recently at 5$/hr - Management is actively against unions and has used union-busting tactics in an attempt for coworkers to share who talks about unions with incentives/bribes such as promotions - Overall THE WORST job experience I have had and if it wasn’t for the friends I made with my coworkers I would have left years ago.

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Delaware North Response
2y
We are disappointed to hear about your experience. Delaware North does not tolerate discrimination or harassment of any kind. We take these allegations seriously and would like to investigate them further. Please email askhr@delawarenorth.com with any additional details you feel comfortable sharing. We hope to hear from you soon.
1.0
Jun 1, 2024

Bait and Switch

Recommend
CEO approval
Business Outlook

Pros

The perks and location are the biggest seller.

Cons

Hourly rate below market. Disorganized, subpar IT. Computer/software access issues from day 1. Training was lacking. Hybrid model misrepresented, total bait and switch.

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Delaware North Response
2y
Thank you for your review. We are disappointed to hear about your experience. We’re continuously evaluating the market to keep our compensation offerings competitive. We strive to provide training and development opportunities for our team members so they feel confident in their current role and as they grow in their careers. We appreciate your feedback and will share it with leadership.
Viewing 163 - 165 of 2,596 Reviews

Glassdoor has 3,061 Delaware North reviews submitted anonymously by Delaware North employees. Read employee reviews and ratings on Glassdoor to decide if Delaware North is right for you.