Diligent Customer Service Manager (CSM) reviews

We’re glad to hear that flexibility, strong peer relationships, and open communication have been positive aspects of your time at Diligent. That said, we’re truly sorry to hear about the challenges you’ve described, particularly around constant change, internal alignment, product complexity, pressure in the CSM role, and concerns about compensation fairness. We understand how frustrating and exhausting these issues can feel, and we deeply appreciate you being candid. Your input reinforces the need to continue improving clarity around our internal processes, expectations, and platform strategy. We know that transitions, especially as we integrate products and evolve our customer engagement approach, can create strain, and we’re actively working to address this through better enablement, support, and leadership transparency. We’d welcome the opportunity to connect more directly so we can better understand your experience and ensure your feedback helps shape meaningful improvements. If you're open to it, please reach out to us at HRConfidential@diligent.com. Thank you again for your contributions over the past few years.