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      Diligent

      Engaged Employer

      Diligent reviews

      3.0

      48% would recommend to a friend

      (854 total reviews)

      Brian Stafford

      51% approve of CEO

      42% positive business outlook

      Ratings by demographic groups

      Diligent has an employee rating of 3.0 out of 5 stars, based on 854 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Diligent employee rating is 22% below average for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      854 reviews
      3.0
      Mar 20, 2024

      Restructure

      Customer success
      Recommend
      CEO approval
      Business Outlook

      Pros

      Global organisation with global opportunities Better focus on customer success

      Cons

      Restructure/realign too often which is disruptive internally and externally

      avatar
      Diligent Response
      1y
      Thank you for taking the time to share your feedback. We appreciate your recognition of our global reach and the importance we place on a strong customer success experience. To your concerns regarding recent reorganization efforts, I can share that while these decisions are never easy, they are sometimes necessary to ensure we're best positioned to serve our customers and achieve our ambitious goals. That said, we recognize the importance of creating a stable and supportive work environment where our colleagues can thrive. We've implemented initiatives to achieve this, including clearer communication of company goals and priorities through our V2MOM goal-setting process and regular updates through monthly Town Halls. We also foster connections and innovation through our Employee Resource Groups, dedicated communication channels, and team-building activities. If you'd like to share more details about your experience, we invite you to reach out to your manager, a member of the ELT, or confidentially through hrconfidential@diligent.com. Thanks again for your feedback, and I wish you continued success at Diligent! - Avigail Dadone, Chief People Officer
      3.0
      Mar 15, 2024

      Worked here for 2 years

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good crowd Good management Social

      Cons

      Worked too hard at times

      avatar
      Diligent Response
      1y
      Thank you for taking the time to leave a review; we appreciate your feedback, both positive and constructive. We're happy to hear you found the team, management, and company culture to be positive aspects of your experience at Diligent. To your comment about feeling overworked at times, we strive to maintain a healthy work-life balance for all employees, and committed to fostering a positive work environment where our employees feel valued and supported. We hope that you will be open to discussing this further with either your manager, a member of ELT, or confidentially at hrconfidential@diligent.com. We'd appreciate any specific details you can share about the times you felt overloaded. This will help us identify areas for improvement and ensure a sustainable workload for our Account Managers. Thank you again for your feedback, and I wish you continued success at Diligent! - Avigail Dadone, Chief People Officer
      4.0
      Mar 14, 2024

      Good Pay and great benefits

      Customer support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Starting salary not exceptional but can increase year on year - Excellent benefits, full health insurance, good holidays, sick days etc - Good culture with friendly management - Quite laid back on a quiet day, once you get done what you need too it can be slow paced and relaxed - My team lead allowed plenty of time for new recruits to be fully up to speed, and management seemed supportive - Great opportunities to climb the ladder. Might take a few years but they are genuinely interested in where you want to go and will try and help you towards that.

      Cons

      - when it’s busy, it’s BUSY. Evening times (7PM onward), End of a quarter, technical issues etc. it can get fairly hectic - occasional difficult customers (but once you keep calm, explain, and be as solution focused as you can they are generally fine) - Unfortunately some of the Customer Success Teams are a mess and their absolute ineptitude makes Clients very unhappy and support left to pick up the work. Support management are aware of this so it may have changed since I left, but in my almost 3 years nothing meaningful was done - some conflicting information on processes, tho whatever the more tenured agents do is almost always a safe bet

      avatar
      Diligent Response
      1y
      Thank you for your review. We appreciate your feedback on our compensation, culture, and supportive management. We acknowledge your concerns about workload and difficult customers. We're actively improving workload distribution and support during peak times. Additionally, we've implemented initiatives to ensure consistent information and smoother handoffs between our Support and CSM teams, including improved communication channels and performance measurements focused on customer satisfaction and workload. We're committed to continuous improvement, and your insights are valuable. Thanks again for the feedback. We wish you the best in your future endeavors. - Avigail Dadone, Chief People Officer
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      ReviewsDiligent reviews

      Glassdoor has 932 Diligent reviews submitted anonymously by Diligent employees. Read employee reviews and ratings on Glassdoor to decide if Diligent is right for you.