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      Diligent

      Engaged Employer

      Diligent reviews

      3.0

      46% would recommend to a friend

      (856 total reviews)

      Brian Stafford

      49% approve of CEO

      40% positive business outlook

      Ratings by category

      3.2

      Diversity & inclusion

      3.0

      Work/Life balance

      3.0

      Compensation and benefits

      2.8

      Culture & values

      2.7

      Career opportunities

      2.6

      Senior management

      Diligent has an employee rating of 3.0 out of 5 stars, based on 856 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Diligent employee rating is 22% below average for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      856 reviews
      3.0
      Jan 11, 2021

      Used to be a great Company

      Customer support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good colleague , good environment, great office, good location

      Cons

      didn't warn us earlier about their new project

      avatar
      Diligent Response
      5y
      Thank you for taking the time to provide us with a candid review. We are pleased to hear that you enjoy your colleagues and work environment, as both are aspects we pride ourselves on at Diligent. We also hear your concern regarding communication of our recent changes. We are committed to communicating with our colleagues regularly, especially when it comes to important information that impacts them. And we make sure to respond to every question or concern teammates have about our company. Please do reach out anonymously to hrconfidential@diligent.com if you’d like to discuss your concern in greater detail. Thank you. - Avigail Dadone, Chief People Officer
      1.0
      Jul 24, 2025

      Diligent review

      Human resources business partner
      Recommend
      CEO approval
      Business Outlook

      Pros

      Comp package and benefits, All the bells and whistles at on-boarding, Entertainment, Teams are good to come together at local level.

      Cons

      A lot of change in Management causing uncertainty across Org, Unethical practices in performance management, Unethical practices in redundancy selection, Not enough focus on making strong leaders with proper training.

      avatar
      Diligent Response
      11mo
      Thank you for highlighting the compensation package, benefits, enjoyable onboarding activities, and strong teamwork at the local level. We’re glad to hear these aspects contributed positively to your experience. We’re sorry to hear about your concerns regarding management changes, performance management, redundancy selection, and leadership training. These are important areas, and we truly appreciate your honest input—it plays a valuable role in helping us improve. We’d welcome the opportunity to connect directly to better understand your observations. Your insights can help us address concerns more effectively and reinforce our commitment to ethical standards across the organization. If you’re open to it, please reach out to us at HRConfidential@diligent.com. We’re here to listen and support.
      2.0
      Jul 23, 2025

      Constant changes

      Customer success manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible work, good colleagues, open communication.

      Cons

      *Constant changes to EVERYTHING which is resulting in internal confusion and impossibility to follow objectives, *Diligent One platform...it exists but seems an abstract object. *You will be pushed to engage with clients that do not want to engage and finding reasons to talk with them for any thing. *Customer First seems like customer last sometimes. *Boards is Dil's cash cow, but you will deal with more than one product and feel lost. They are complex and take time to learn. Management knows but doesn't care it seems. *Some products from past acquisitions are not working great and you still have to manage the relationship. *Gaps in payments to employees , unfair differences. *High turnover. *Throws thousands in big events but has employees chasing bonuses like donkeys behind carrots. *Several good colleagues have been let go because of your impossible objectives and messed up internal processes. *Stress is real here. I feel I would have been on sick leave if I didn't need to work. But even this has a limit.

      avatar
      Diligent Response
      11mo
      We’re glad to hear that flexibility, strong peer relationships, and open communication have been positive aspects of your time at Diligent. That said, we’re truly sorry to hear about the challenges you’ve described, particularly around constant change, internal alignment, product complexity, pressure in the CSM role, and concerns about compensation fairness. We understand how frustrating and exhausting these issues can feel, and we deeply appreciate you being candid. Your input reinforces the need to continue improving clarity around our internal processes, expectations, and platform strategy. We know that transitions, especially as we integrate products and evolve our customer engagement approach, can create strain, and we’re actively working to address this through better enablement, support, and leadership transparency. We’d welcome the opportunity to connect more directly so we can better understand your experience and ensure your feedback helps shape meaningful improvements. If you're open to it, please reach out to us at HRConfidential@diligent.com. Thank you again for your contributions over the past few years.
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      Glassdoor has 934 Diligent reviews submitted anonymously by Diligent employees. Read employee reviews and ratings on Glassdoor to decide if Diligent is right for you.