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      Diligent

      Engaged Employer

      Diligent reviews

      3.0

      46% would recommend to a friend

      (855 total reviews)

      Brian Stafford

      49% approve of CEO

      40% positive business outlook

      Ratings by demographic groups

      Diligent has an employee rating of 3.0 out of 5 stars, based on 855 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Diligent employee rating is 22% below average for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      855 reviews
      4.0
      Apr 13, 2024

      Lot of technologoes to work with but a lot of them are legacy

      Senior software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Helpful colleagues and friendly atmosphere, but everyone is busy from keeping things falling apart.

      Cons

      Career advancement depends a lot on the product pillar

      avatar
      Diligent Response
      2y
      Thank you for taking the time to share your experience at Diligent! We appreciate your comments about our collaborative team environment. At Diligent, we're committed to fostering professional growth for all employees, and encourage you to explore Compass, our internal development platform, which offers a variety of resources to help you map your career path. Compass also provides access to training programs, and internal job postings across all departments. We're continually working to improve transparency around career development pathways within each product pillar. If you have any specific questions or concerns, please don't hesitate to reach out to your manager or a member of the HR team. We're always happy to discuss your goals and explore potential growth opportunities within the company. Thanks again for the feedback! - Avigail Dadone, Chief People Officer
      4.0
      Apr 10, 2024

      Just good enough

      Sales development representative (sdr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Generous time off and good benefits

      Cons

      Constantly increasing quota without proper rationale

      avatar
      Diligent Response
      2y
      Thank you for your review. We appreciate your feedback on both the positive aspects of the SDR role, such as the generous time off and benefits package, and the areas for improvement. At Diligent, we are committed to offering a competitive compensation package and work-life balance for our employees. We understand your concern regarding quota adjustments. We regularly evaluate and adjust quotas to ensure they are aligned with market conditions and reflect the evolving needs of the business. Our sales leadership team is always available to discuss quota concerns with individual team members. We value the contributions of all our SDRs, including our top performers. We offer a variety of opportunities for growth and development within the sales organization. We encourage open communication and would welcome the opportunity to discuss your specific feedback in more detail. Please don't hesitate to reach out to your manager, HR, or a member of the Executive Leadership Team. Alternatively, we invite you to share your thoughts confidentially at hrconfidential@diligent.com. - Avigail Dadone, Chief People Officer
      4.0
      Mar 14, 2024

      Good Pay and great benefits

      Customer support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Starting salary not exceptional but can increase year on year - Excellent benefits, full health insurance, good holidays, sick days etc - Good culture with friendly management - Quite laid back on a quiet day, once you get done what you need too it can be slow paced and relaxed - My team lead allowed plenty of time for new recruits to be fully up to speed, and management seemed supportive - Great opportunities to climb the ladder. Might take a few years but they are genuinely interested in where you want to go and will try and help you towards that.

      Cons

      - when it’s busy, it’s BUSY. Evening times (7PM onward), End of a quarter, technical issues etc. it can get fairly hectic - occasional difficult customers (but once you keep calm, explain, and be as solution focused as you can they are generally fine) - Unfortunately some of the Customer Success Teams are a mess and their absolute ineptitude makes Clients very unhappy and support left to pick up the work. Support management are aware of this so it may have changed since I left, but in my almost 3 years nothing meaningful was done - some conflicting information on processes, tho whatever the more tenured agents do is almost always a safe bet

      avatar
      Diligent Response
      2y
      Thank you for your review. We appreciate your feedback on our compensation, culture, and supportive management. We acknowledge your concerns about workload and difficult customers. We're actively improving workload distribution and support during peak times. Additionally, we've implemented initiatives to ensure consistent information and smoother handoffs between our Support and CSM teams, including improved communication channels and performance measurements focused on customer satisfaction and workload. We're committed to continuous improvement, and your insights are valuable. Thanks again for the feedback. We wish you the best in your future endeavors. - Avigail Dadone, Chief People Officer
      Viewing 502 - 504 of 855 Reviews
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      ReviewsDiligent reviews

      Glassdoor has 933 Diligent reviews submitted anonymously by Diligent employees. Read employee reviews and ratings on Glassdoor to decide if Diligent is right for you.