Diligent reviews

Thank you for your thoughtful comments. It’s gratifying that you feel positively about the great relationships you’ve built with your colleagues and customers as part of our Diligent community. We are of course sorry to hear that you’ve felt impacted by some of the recent strategic changes we announced last year. We completely recognize how hard change can be, especially given the inherent challenges and growing pains that can come with any transition. We do believe, however, that the transformation we’ve undertaken has put us on the right path to accelerate Diligent’s growth trajectory and set the organization up to thrive in the future. That not only benefits our clients, but our talented team. In planning our transformation, we knew how important it was to align our business even more closely to the needs of our customers – which is why we reorganized our teams in a way that enables even greater regional focus, so we can be more responsive to our diverse geographies. We’ve strengthened our product development and customer support functions, which as you mentioned, are the engine for our success and client loyalty. We’ve recently hired and onboarded a significant amount of talent in these areas – particularly in our newest global locations, which enable us to serve our nearly 50% of clients outside the U.S. even better. The growth we’re seeing is a reflection of the trust clients have in us to consistently innovate our offerings, meet the highest standards of security, and provide them with concierge-level service. Ensuring our people feel heard is more important to us than ever as we forge ahead. We have a variety of ways employees can share with us their questions, thoughts, and feedback – including our regular pulse surveys and town halls/Q&A sessions. We also encourage you, if you haven’t already, to discuss your concerns with your manager, SLT or ELT member, or your HR rep – whomever you feel most comfortable speaking with. And, there is always our anonymous HR alias (HRconfidential@diligent.com). We recognize feedback is the only way we’ll improve as an organization. Above all, we greatly appreciate your long service and commitment to Diligent, and thank you again for sharing your comments with us. - Avigail Dadone, Chief People Officer