Diligent reviews

3.0

49% would recommend to a friend

(853 total reviews)

Brian Stafford

52% approve of CEO

43% positive business outlook

Diligent has an employee rating of 3.0 out of 5 stars, based on 853 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Diligent employee rating is 22% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

853 reviews
3.0
Apr 28, 2021
Recommend
CEO approval
Business Outlook

Pros

Great Product Great immediate management Work life balance Exposure to C suite

Cons

Lack of technical support expertise

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Diligent Response
5y
Your comments are appreciated. We certainly agree that being at Diligent offers a one-of-a-kind opportunity to work with exciting products, learn from and network with our senior leaders, and have a sustainable work-life balance. Our global customer support teams strive to provide a concierge-level experience, and as we grow and scale, we continue to invest in it as a top priority. If there’s a specific concern you have, please feel free to reach out (confidentially if you wish) to HRconfidential@diligent.com. Thank you for your continued contributions to Diligent. Avigail Dadone, Chief People Officer
1.0
Apr 27, 2021
Recommend
CEO approval
Business Outlook

Pros

~Resources are provided/expenses are approved when asked ~Have a grip on the niche sector in working with publicly traded executive level staff ~Podcast brings some awareness to corporate governance ~Have acquired or tried to acquire every provider in the niche space ~Hard working product team ~Some contributors actually are intelligent, aware, and logical

Cons

~Hypocritical executives and middle management, do as I say not as I do ~Lots of sales leaders straight out make themselves "too busy" or just don't know how to coach, mentor, and develop sales contributors ~No process, rhyme or reason to many parts of the business, everyone is always reinventing the wheel ~Some sales and customer success leaders take credit for other's ideas ~Huge racial disparity, they have ERGs but it's cannon fodder - they really don't care to support racial diversity, maybe just gender diversity since they have many women they've put in roles ~Sales strategy is worst seen, many successful reps just lone wolf it ~The customer success team is passive-aggressive and will throw folks under the bus to keep their status ~There is better software, many customers still using on-premise solutions, Diligent doesn't know how to convince them otherwise ~Leadership just blames the people below them and like to fire people not realizing it's them that are awful ~CEO is a glorified M&A advisor and scorekeeper who flaunts and relies on his Ivy League background....any excel money aka analyst from any big investment bank can easily do the job he's doing ~Besides being a good old boy, not sure how the CRO still has his job as he's also the least impressive CRO to date ~Company had similar growth issues when they were public, but since they are private only Insight Partners can reign them in or not ~Too many old white guys at this company mixed in with a few New York woke people who work for said old white guys who just lie about innovation, diversity, or any progress ~They rely on acquisitions to move revenue upstream

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Diligent Response
5y
Thank you for sharing, and we’re sorry to read your feedback. This is certainly not the Diligent that we know and hear about in our conversations with our colleagues and customers around the world. We have always believed that people and our teams are our greatest asset, and we are fully committed to fostering their development and creating truly rewarding, engaging career paths. That includes for our collaborative and talented customer success and sales teams, who each and every day drive our outstanding reputation with customers and have been the engine for our significant organic growth in the past few years. We’re also really proud of the great progress we’ve made on our strategy that has driven our company to new heights and has made us the world’s largest SaaS company in the GRC space. We’re confident we’re on the right path for future growth, having invested in our product platform, onboarded many terrific team members, and expanded beyond governance into complementary categories by joining forces with other market leaders. Importantly, on the topic of diversity, equity, and inclusion, I can’t stress how much of a focus this is at all levels of our organization to achieve measurable progress – both internally, as well as in the boardrooms of the companies we serve. Within Diligent, we established a global Diversity, Equity, Inclusion and Intersectionality (DEII) task force to serve as the voice of our employees, helping to ensure that the ideas and initiatives that we push forward represent the diverse perspectives and needs of our team. In addition, Diligent created and filled a new leadership position of Vice President of Talent and DEI&I to ensure that our talent programs reflect and prioritize DEI&I and to accelerate our diversity initiatives. We know how much work we have to do on this front, but empowering organizations to be better is at the heart of our mission, and we are intensely focused on driving tangible results through action. We never want any colleague to feel this way about our company. In the future, please don’t hesitate to share your feedback at HRconfidential@diligent.com so we can address your concerns directly. Thanks again for your post. - Avigail Dadone, Chief People Officer
1.0
Apr 19, 2021
Recommend
CEO approval
Business Outlook

Pros

Work life balance, decent compensation

Cons

Can no longer grow organically, so decides on acquiring as many companies as possible without properly integrating them. Product line is so fragmented that customers who only want the core product are forced to purchase unnecessary add-ons. This business is not sustainable, it shows when Finance decided to cut 50% of the company and relocate to a lower cost of living country. Support quality suffered as a result, lets see how product dev will be like in these new areas hmmm?? Good luck Galvanized and Steele! Half your positions will be eliminated within a year. Good reviews were all written by HR, do not believe it.

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Diligent Response
5y
Thank you for your comments, and we’re sorry to hear your concerns. As a company, we’re proud of what we’ve accomplished together over the last 5+ years – achieving significant growth organically and by joining forces with other leading companies to enhance our modern governance offerings. As you referenced, we recently undertook a strategic transformation, designed to drive even greater impact for our clients, including through establishing new international offices in leading global tech hubs. However, it's important to clarity that this wasn’t about cutting costs – but actually about scaling up the vast majority of our functions to better support our customers, and investing in sustainable growth for the future. We don’t underestimate how hard these steps have been for impacted team members and our foremost priority has been doing everything we can to support them. At the same time, we are confident these were the right steps to set Diligent up for long-term success. We take your feedback onboard and want to thank you again for your honest thoughts. - Avigail Dadone, Chief People Officer
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