What was initially a healthy culture of accountability, transparency, and a commitment to employees and customers alike has eroded thoroughly. It is my view that this is a product of Diligent’s private equity owners growing increasingly anxious to reap a return on their investment. In 2024, after a brazen attempt to raise many of our customers’ pricing by 30% fell flat on its face, it seems that leadership needed to scramble to find some other way to rejigger the balance sheet and increase profitability. Perhaps this dovetails with recent rumblings of Diligent’s majority owner looking to make an exit from their investment. In the last 18 months, members of the client relations team have since seen their variable pay (once the lion’s share of their comp) shrink dramatically. I don’t think I need to tell you that this doesn’t exactly align with the direction the cost of living is going. I raised this concern directly to global leadership multiple times and was ignored or given a canned response.
