Direct Energy reviews

3.4

46% would recommend to a friend

(727 total reviews)

Badar Khan

65% approve of CEO

38% positive business outlook

Direct Energy has an employee rating of 3.4 out of 5 stars, based on 727 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Direct Energy employee rating is in line with the average (within 1 standard deviation) for employers within the Energy, Mining & Utilities industry (3.7 stars).

Reviews by job title

727 reviews
1.0
May 19, 2025
Recommend
CEO approval
Business Outlook

Pros

• You don’t need prior experience. As long as you can follow every instruction and conform completely, they’ll train you from scratch. • You’ll get lots of pitch practice. Daily sales meetings, roleplaying, and constant repetition will make you a solid talker. If public speaking makes you nervous, this place will beat that out of you real quick. • High energy atmosphere (if that’s your thing). The team thrives on constant hype, all-caps messages, and competitive energy. If you love over-the-top motivation and nonstop group encouragement, you might enjoy it.

Cons

• Zero work-life balance. You’ll be expected to be available from early morning until late at night, with required messages and write-ups before 7:30 a.m. and after 8:00 p.m. You ride in someone else’s car all day and often don’t get back until 7–9 p.m. • Emotionally invasive culture. You’re forced to be active in GroupMe all day, type in ALL CAPS, constantly hype your coworkers, and smile no matter what’s going on in your life. Personal struggles are not acknowledged — only “great energy” is accepted. • No base pay, no daily stipend. Pay is commission-only — $24 to $48 per sale. There’s no gas reimbursement, no lunch stipend, and no guarantee of income. If you don’t sell, you don’t eat. • Micromanagement is extreme. Your messages are monitored, and even muting the group chat is treated like a sign of disloyalty. You can be scolded for yawning, being two minutes late, or not hyping others fast enough. It feels like you’re being babysat, not trusted. • Toxic positivity and cult-like expectations. You’re required to send motivational essays daily, reflect on your performance, and mirror the “boss mindset” of leadership. If you don’t behave exactly like your manager — waking up at 4:30 a.m., smiling 24/7, and never expressing fatigue — you’ll be labeled lazy or unambitious. • Ethical gray area in sales. You might help some people lower their bills — but in many cases, you’re selling higher energy rates to low-income families just to hit your quota. That part can feel wrong. • Promotion is tied to obedience, not just performance. Advancement depends on how well you follow orders, hype the culture, and recruit others — not just how well you sell. It rewards conformity more than creativity or real leadership.

5.0
Mar 11, 2025

Good company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good culture, employee engagement, caring managers, good pay and advancement opportunities.

Cons

I don’t have any cons

Viewing 7 - 9 of 727 Reviews

Glassdoor has 792 Direct Energy reviews submitted anonymously by Direct Energy employees. Read employee reviews and ratings on Glassdoor to decide if Direct Energy is right for you.