Direct Travel reviews

This company no longer resembles the organization I joined – it has lost its soul. Customers came to DT for the service and stayed because of the people. As the company shifts from a service -based model to a self-serve technology company, customers will have better options out there with who can provide the service they deserve and expect. I know of many people across various departments and regions that are actively looking for new jobs and I predict that as the job market shifts, the turnover is going to be noticeable. “Retirements” are becoming more common. Since the acquisition in April 2024, the egos of the new leadership are blindly leading their new team and ignoring everything that made this company successful. Goals are laughable. Compensation is embarrassing. Priorities change daily. The new technology platform is smoke and mirrors. Staffing levels for those who actually DO the work and take care of the customers are bare boned. Technology should support great service, not replace it.

Sometimes knowing organizational structure is confusing