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      Discover

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      Discover reviews

      4.0

      68% would recommend to a friend

      (5,182 total reviews)
      avatar

      Michael Shepherd

      64% approve of CEO

      46% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.1

      Culture & values

      4.1

      Work/Life balance

      3.8

      Compensation and benefits

      3.6

      Career opportunities

      3.5

      Senior management

      Discover has an employee rating of 4.0 out of 5 stars, based on 5,182 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Discover employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      5K reviews
      4.0
      Apr 27, 2019

      Work life balance is pretty good

      Senior cloud engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Can work from home with flexible hours Automation tools are there Cloud could be better and faster moving to it Environment is becoming more casual Great salary and great 401k

      Cons

      Change management process changes daily and they are never happy with the work you put into them Incident management changes their process daily and can't agree with change management on how incidents should be resolved Expect to spend a lot of time on incidents with no sense of urgency Expect to get called all hours of the night by offshore resources who are being paid yet not paid to think outside the box and paging you is just the norm

      3.0
      Apr 5, 2019

      It's changing

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Big company with diversified functional areas to learn and grow

      Cons

      Recent leadership, structure and culture change bring a lot of uncertainty and confusion to employees' roles and responsiblities

      1.0
      Mar 1, 2019

      Horrible Experience

      Agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits (401K), The company used to be a good place to work at but not anymore. Everything changed within the last year.

      Cons

      They only care about stats. I wasn't even able to go check my work because it will bring me down on stats while others went fast and got praised for it while making lots of mistakes. For example, once I got a defect because the agent that worked the case before me rushed and made a mistake, and then I was held accountable for not double checking the other's persons work. Of course I didn't have time to even check my own work! Also in the department that I was in, they treated us like little kids. Always made such a big deal about even taking a bathroom break. They lied to us, saying promotions were coming up while no one got promoted for another year. Horrible place to work at. They also forced the same people to work weekends and I was one of the agent so I always had to work the weekend and wasn't able to take off. There are lots of other cons but I believe this is enough to make anyone not want to work here.

      Viewing 301 - 303 of 5,182 Reviews
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      Glassdoor has 5,593 Discover reviews submitted anonymously by Discover employees. Read employee reviews and ratings on Glassdoor to decide if Discover is right for you.