Your satisfaction/experience depends upon who you report to.
Pros
Credible and competent leadership at C level. Ethical and innovative company seeking to change the relationship between banks and customers. Good company culture, time off, and other benefits. Numerous valuable internal enrichment opportunities and presentations. Many good people, encouraged to grow/change positions regularly. Products you can believe in and evangelize for. Call centers and most customer-facing positions are well supported with good systems, training, monitoring, and rewards. Truly world class!
Cons
My experience is at the corporate headquarters in Riverwoods, IL. Highly bureaucratic and political. VP and Director level decisions may be based less on facts and more on personal ambitions and preferences. The extent to which you can enjoy the culture and internal benefits depends primarily upon the ethos and demands of your immediate supervisor and position. Often more to do than can reasonably be expected. HR is a disorganized mess that doesn't serve the employees or management well. After initial "orientation", you're on your own! Technology is a patchwork of mostly undocumented systems rather than truly integrated. Huge backlog of projects competing for resources. Hard to find subject matter expertise due to constant personnel turnover and lack of importance placed upon documentation.
