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      Discover

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      Discover reviews

      4.0

      68% would recommend to a friend

      (5,196 total reviews)
      avatar

      Michael Shepherd

      65% approve of CEO

      45% positive business outlook

      Ratings by demographic groups

      Discover has an employee rating of 4.0 out of 5 stars, based on 5,196 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Discover employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Reviews by job title

      5K reviews
      1.0
      May 1, 2017

      Disappointing

      Collections
      Recommend
      CEO approval
      Business Outlook

      Pros

      Used to be a good company.

      Cons

      Management seems be universally socially inept and controlling. They want you to think they care about their people but they're like any other corporation.

      4.0
      Apr 15, 2017

      Nice company to work for, but it seems like they are having more and more system issues

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits, people I work with, they'll work with you to help you if you're struggling if you show them you're willing to put in an effort to help yourself get through it

      Cons

      Low pay, some of the mgrs once they have their mind set that this is the way it is even though the process is written completely different then that is the way it will be regardless.

      3.0
      Apr 14, 2017

      Just OK

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      You pretty much don't have to do anything besides answer phone calls. It's pretty cut and dry, as long as you give proper information and show good customer service, you'll be fine. They ask you to be upbeat and happy ALL the time on calls which can be difficult if you've got rude customers or are getting swarmed with calls. When you're not taking calls, which is pretty much only in training or if you're lucky enough to get a role where you don't take calls, the environment is pretty relaxed and everyone is friendly to each other. They do a lot of company activities to try and make up for the fact that you're couped up inside all day.

      Cons

      They don't really care about their employees. If you are being mistreated by a customer, unless it's a direct threat to you, you pretty much are helpless and have to continue to be upbeat and happy and apologetic when they're the one being rude. While they do all those company activities mentioned before, all that doesn't make up for the amount of bs you have to take, day in and day out.

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      Glassdoor has 5,607 Discover reviews submitted anonymously by Discover employees. Read employee reviews and ratings on Glassdoor to decide if Discover is right for you.