Discover reviews

We were understaffed a lot in the Spanish department, so we had high, back-to-back call volumes. It can be a stressful job because calls are routinely audited and scored strictly to ensure we were hitting the right talking points and adhering to procedures. For some, the pressure to work overtime or being scheduled on holidays was not a perk. Although the company culture is generally positive, sometimes within teams there's a lot of gossiping and catty behavior that is difficult to put an end to. Schedule adherence policies can be tricky because your breaks are scheduled, but if you got stuck on a call you were considered out of adherence. Bidding on time off a year in advance and finding someone to cover you shift on short notice are tricky too.

Salary Structure is not upto the mark and expectation