Dollar Bank reviews

3.9

71% would recommend to a friend

(398 total reviews)
avatar

James J. McQuade

84% approve of CEO

65% positive business outlook

Dollar Bank has an employee rating of 3.9 out of 5 stars, based on 398 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Dollar Bank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

398 reviews
1.0
Aug 21, 2018
Recommend
CEO approval
Business Outlook

Pros

Nothing anymore. Turning into a smaller Wells Fargo.

Cons

Focus shifted from providing great customer service to just hitting the sales goals. Not compensated well. Around $10,000 lower than other banks. Technology was just upgraded but is still in the early 2000's. Online banking is horrible. I am ashamed to show our technology to our customers. Not a lot of room for advancement. If you ask about transferring to another department, it is decided that you are not engaged and you are told to decide if you really want to work there anymore. Company is trying to convert its classification to a mutual holding company so they can acquire other banks and grow bigger. Employees were told to lie to customers to tell them it's necessary so fees stay low and deposit rates go up. It's all a sham. Salary is below average for the industry. Everyone is given 2.5% raises and expected to be happy. In reality, this is just a cost of living adjustment. Managers have bonus capability, but it's not realistic for all branches unless you want to do unethical things. I feel like I lost the last few years of my life. I would not recommend.

3.0
Aug 17, 2018

Senior Customer Service Specialist

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It's an okay company.

Cons

Pays lower than other banks. Turning into a company that shows importance on sales than customer service.

2.0
Aug 14, 2018

Promising future but troublesome past

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

New faces, new attitudes, and a new directive to modernize.

Cons

Years of poor management and nonexistent documentation, training, accountability and cooperation between departments has left the operational structure in shambles.

Viewing 253 - 255 of 398 Reviews

Glassdoor has 411 Dollar Bank reviews submitted anonymously by Dollar Bank employees. Read employee reviews and ratings on Glassdoor to decide if Dollar Bank is right for you.