Dollar Tree reviews

2.8

34% would recommend to a friend

(9,824 total reviews)

Michael C. Creedon Jr.

35% approve of CEO

33% positive business outlook

Dollar Tree has an employee rating of 2.8 out of 5 stars, based on 9,824 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Dollar Tree employee rating is 21% below average for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

10K reviews
3.0
Apr 28, 2013
Recommend
CEO approval
Business Outlook

Pros

I loved the customers the most, they were friendlier and more understanding when glitches would occure from the old registars, LOL. I would then say the actual company is next, very understanding when time off needed in an emergency or short notice. Corporate was wonderful with prompt attention to paycard issues down to ordering items that our customers wanted in stock in the store.

Cons

They allow D.M's to come into the store suspend someone until further notice without conducting a full investigation about the problem at hand. Then to top it off u keep callin to find out information on what's going on with ur job and no one can tell u anything. After a few months you decide to file for unemplyment and they want to object to paying cause u were told u were fired. Unemployment contacts you to have a phone interview so they investigate more than Dollar Tree. Well I won my case fortunately and I didn't do the horrible thing that they said I did. Oh, yea, I didn't steal 2 items totaling $2.14.

1.0
Apr 25, 2013
Recommend
CEO approval
Business Outlook

Pros

They generally work with your school schedule, so for someone looking to just work part time (that's all of their non-management employees, although they may schedule you 36+ hrs) it works for a short time being.

Cons

The shifts are short. They do NOT provide annual reviews (which are what lead you to raises) even though annual reviews are corporate policy. You're usually under staffed because sales are too low to have more than one manager and one sales associate when closing. Store politics/cliques are way too prevalent and if you're not in with the right crowd, your work life will to put it frankly...suck. The only full time people are management and honestly, they don't get paid enough for what they do even if some of them lack common knowledge to even be in the position they're in.

1.0
Apr 17, 2013

Pretty Bad Experience

Recommend
CEO approval
Business Outlook

Pros

If you like to serve people you can expect to make some nice customer relationships. Stores aren't open for Christmas YET so store managers can enjoy their family that day.

Cons

Very high turnover from District Manager to cashier. Impossible workloads as related to salary budget. Senior management is constantly putting out fires and not addressing root causes of problems. When Corporate visits are scheduled, district managers may throw a lot of payroll at problem stores to get them ready for "the surprise visit". Problems are too often swept under the rug. This is due to razor thin salary budgets. Like all companies, they talk a good story regarding customer service and safety but when the rubber hits the road they care only about bottom line profit. Inadequate staffing leads to poor customer service, poor store safety, shoddy merchandising and ultimately demoralized employees.Unfortunately, I believe this corporate culture shows little regard for many of the loyal store level employees of the company. After all, when high turnover is the norm and you can't attract quality talent at competitive wages, you are only left with the option of replacing your liabilities.

Viewing 424 - 426 of 9,824 Reviews

Glassdoor has 10,115 Dollar Tree reviews submitted anonymously by Dollar Tree employees. Read employee reviews and ratings on Glassdoor to decide if Dollar Tree is right for you.