Is Domino's a good company to work for as a Customer Service Representative -Customer Service Representative/Shift Manager?

Customer Service Representative -Customer Service Representative/Shift Manager professionals working at Domino's have rated their employer with 3.3 out of 5 stars in 283 Glassdoor reviews. This is a lower than average score with the overall rating of Domino's employees being 3.5 out of 5 stars. Search open Customer Service Representative -Customer Service Representative/Shift Manager Jobs at Domino's now and start preparing for your job interview by browsing frequently asked Customer Service Representative -Customer Service Representative/Shift Manager interview questions at Domino's .

What are the top reviewed jobs at Domino's?

Assistant Manager (1425) , Delivery Driver (1413) , Customer Service Representative (1205) , Pizza Delivery Driver (1123) , Delivery Expert (766) , Driver (679) , Customer Service Representative (CSR) (618) , General Manager (563) , Dominos Delivery Driver (526) , Manager (485) , Pizza Maker (435) , Shift Manager (247) , Store Manager (244) , Cashier (224) , Insider (224)

What are the pros of working at Domino's according to real employee reviews?

"Hours are flexible which is great if you’re in school and depending on the location the tips are worth it" ((in 1259 reviews)); "Flexibility is key there and people are great" ((in 874 reviews)); "You make good money and you can get as many hours as you want as a driver" ((in 816 reviews)); "Free food (though they encourage you to pay then it’s 50% off most items)" ((in 705 reviews)); "Free Pizza and high demanding job which allows you to test yourself to the limit." ((in 610 reviews))

What are the cons of working at Domino's according to real employee reviews?

"The pay is low and fits someone wanting a first job or side job unless you work up to management or store owner" ((in 1481 reviews)); "Management is poor and sometimes don't even get shifts/eager to send you home if you're not closing." ((in 1173 reviews)); "can be really awful if you have a bad manager (according to friends who've had one)" ((in 588 reviews)); "No Benefits and holiday pay was less" ((in 277 reviews)); "Minimum wage.As a delivery driver you will be a dishwasher and cleaner.Worst working experience!" ((in 246 reviews))

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Domino's

Domino's Customer Service Representative -Customer Service Representative/Shift Manager reviews

3.3

45% would recommend to a friend

(283 total reviews)

Russell Weiner

47% approve of CEO

38% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.9

Career opportunities

2.8

Senior management

2.5

Compensation and benefits

Customer Service Representative Customer Service Representative/Shift Manager employees have rated Domino's with 3.3 out of 5 stars, based on 283 company reviews on Glassdoor. This indicates that most Customer Service Representative Customer Service Representative/Shift Manager professionals have a good working experience there. Domino's is rated in line with the average (within 1 standard deviation) by Customer Service Representative Customer Service Representative/Shift Manager professionals compared to other employers within the Restaurants & Food Service industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

283 reviews

1.0

Mar 24, 2014

one of the worst companies to work for, stingy franchisees, no value for workers

Shift manager

Recommend

CEO approval

Business Outlook

Pros

shifts were flexible I must admit

Cons

worst pay for the job to do, hard labours depending on how busy store is shift managers get same pay as drivers W.T.F managers talking rubbish behind backs managers not valuing staff and when store does well and achieves bonus, doesnt split the bonus to motivate staff asked for pay rise to many times, had enough gave notice in the he begged me to stay and promised me a list of different things, i.e promotion to assistant manager when there was already one W.T.F, and payrise to late to convince me i had enough and moved on

5.0

Mar 2, 2014

challenging and satisfying job

Shift manager

Recommend

CEO approval

Business Outlook

Pros

Working which people gives you a lot of experience and fun, learning chow to handle stressful situations and dealing which problems, Company gives you lots of opportunities for training and progressing within the company.

Cons

Busy Fridays and Saturdays not allowing you go go out which friends, most of the decisions are make by regional managers, some of those make it hard to improve workplace or increase sales.

3.0

Nov 1, 2013

Guest Focused company

Shift manager

Recommend

CEO approval

Business Outlook

Pros

Independent working environment.company never becomes good or bad for their working environment ,Pros & Cons are created by their own employees only .company has policies to make everything good for employees but its up to the leaders who let implement or take it for granted.

Cons

Domino's has policies for everything make everything right .The only drawback i feel is that the company is a part of hospitality industry and hospitality industry is known for its extraordinary professionalism and standards .however Domino's has no set standards comparing other fast food chains.

Viewing 274 - 276 of 283 Reviews

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Domino's reviews Domino's Customer Service Representative Customer Service Representative/Shift Manager reviews

Domino's

Domino's Customer Service Representative -Customer Service Representative/Shift Manager reviews

Ratings by category

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Reviews by job title

one of the worst companies to work for, stingy franchisees, no value for workers

challenging and satisfying job

Guest Focused company

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