Where do I start? Training? What is that? We had 3 weeks of "training" which mostly us gathering docs and filling out state gaming license paperwork. What little training we got was mostly computer based assignments and a few days of mentoring. After that, they send you to the wolves. Once you are out in the "wild"...you are subjected to metrics and micro managing. They use a program that monitors your productivity...but the system is flawed. If you take too much time on a ticket and need to ask a question....you get penalized. If you skip the ticket because you are unable to get your question answered....penalized. If its a slow season...you will be fighting others for tickets and people will steal them from you to keep their numbers up. Its very discouraging and could put you in a not so fun place with your Lead. They claim to not be a call center but def run it like a call center. Hybrid position not fully remote. There is no reason to come in office 2 days a week just to do the same thing you do at home.
