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DriveTime Automotive Group

Engaged Employer

DriveTime Automotive Group Operations Advisor reviews

3.6

37% would recommend to a friend

(176 total reviews)
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Mary Leigh Phillips

Not enough data to show CEO approval

27% positive business outlook

Operations Advisor employees have rated DriveTime Automotive Group with 3.6 out of 5 stars, based on 176 company reviews on Glassdoor. This indicates that most Operations Advisor professionals have a good working experience there. DriveTime Automotive Group is rated in line with the average (within 1 standard deviation) by Operations Advisor professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

176 reviews
2.0
Nov 15, 2022

Only 1yr, Nothing More

Recommend
CEO approval
Business Outlook

Pros

Possibility to earn, learn and grow in a customer service and sales role.

Cons

Unstable company, low quality products and services, limited support, limited direction into leadership, old school sales tactics, low morale and morality for the customer, micromanagement, limited to no appreciation, poor building upkeep, limited opportunity for growth, busy work, pressure to adopt and practice unethical sales practices, poor leadership, poor development, misinformation and misguidedness, high turnover, liar's, cheaters and scoundrels, extremely long hours. Pay structure changes every year, sometimes mid year, or each month.

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DriveTime Automotive Group Response
3y
Thank you for sharing your experience as a Customer Experience Guide of more than 6 years. We appreciate the time and dedication you put into our company and our customers. We're happy to hear that you see the value we put into developing our employees so they can continue learning and growing. In fact, we have a management course for our employees who are interested in leadership roles so our emerging leaders can learn the DriveTime way of servant leadership before taking on a manager role. Some customers that purchase from DriveTime may not have had the option to buy elsewhere. We work to find a way to get customers into a vehicle that will help improve their lives. During the sales and contracting process, we provide each customer with the Federal Truth in Lending Disclosure which includes the APR, finance charge, amount financed, total amount expected to be paid throughout the loan, and the total sales price. Also, our customers are welcome to utilize third-party financing if they are not satisfied with the financing options offered through Bridgecrest, our finance partner. Unfortunately, we are unable to change your experience while working with us, but we hope this insight and detail helps shape and improve your outlook of our business.
2.0
Oct 21, 2022
Recommend
CEO approval
Business Outlook

Pros

Flexibility at Work, Friendly Co-workers, Lax about Tattoos, Closed on Sundays. Good Medical Benefits. Decent PTO accrual. Startup feel with established company background

Cons

Broken commission system, (no commission made for less than 6 sales). This place is nicknamed Starvetime because the you're barely making ends meet from the terrible compensation plan they have in place. The commission plan doesn't pay you until you've sold more than 6 cars (shouldn't commission start as soon as I sell something, anything? lol). Some managers are jerks, many of the vehicles are over 100K miles, some falling apart, meaning if the car is returned post sale, you lose that commission. You'll never be off Fridays or Saturdays unless you have PTO. Minimal lead distribution especially when there's multiple sales advisors.

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DriveTime Automotive Group Response
3y
Thank you for sharing your experience as a Customer Experience Guide. We're glad to hear you had a lot of things you enjoyed about your job. We work hard to ensure we are providing our employees with the best possible options we can including our total compensation package, our benefits and PTO, and our friendly culture. It's important to us that our employees feel comfortable showing up as they are - we live out our core principle "All Are Welcome On Our Lot." Additionally, our CEGs are paid a base salary to help take the pressure off making a sale and commission is given based on the store hitting their goal rather than individuals. We find this encourages teamwork and collaboration. We appreciate your feedback and wish you the best in your next position.
2.0
Jul 21, 2022

Drivetime sales

Recommend
CEO approval
Business Outlook

Pros

Good entry for first time sales person

Cons

Total compensation doesn’t meet industry standard, disconnect between corporate and dealerships, understaffing,

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DriveTime Automotive Group Response
4y
Thanks for sharing your experience as a Customer Experience Guide. We're sorry to hear that after 2 years with us, you don't recommend us as an employer or a business. We offer our CEGs a base salary on top of monthly bonuses based on the store performance. We do this to take the pressure off making a sale and so you can focus on assisting customers. We do appreciate your honest feedback and will be passing this information along to make improvements!
Viewing 7 - 9 of 176 Reviews

Glassdoor has 1,444 DriveTime Automotive Group reviews submitted anonymously by DriveTime Automotive Group employees. Read employee reviews and ratings on Glassdoor to decide if DriveTime Automotive Group is right for you.