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DriveTime Automotive Group

Engaged Employer

DriveTime Automotive Group reviews

3.4

55% would recommend to a friend

(1,393 total reviews)
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Mary Leigh Phillips

62% approve of CEO

47% positive business outlook

DriveTime Automotive Group has an employee rating of 3.4 out of 5 stars, based on 1,393 company reviews on Glassdoor which indicates that most employees have a good working experience there. The DriveTime Automotive Group employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

1K reviews
4.0
Nov 20, 2022

It’s cool

Recommend
CEO approval
Business Outlook

Pros

Pay is decent but could use increase

Cons

A lot of hours. Cars have problems.

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DriveTime Automotive Group Response
3y
Thank you for sharing your experience as a Customer Experience Guide. We're happy to hear you are enjoying your job and our compensation package. If you're looking for a boost and are interested in any of our open roles, we recommend talking with your leader! We are always looking to promote from within - in fact, most of our senior leadership started out as CEGs! We appreciate your feedback and wish you continued success in your role with us!
3.0
Nov 17, 2022
Recommend
CEO approval
Business Outlook

Pros

PTO accrues fast Fast paced when working with customers 50K salary can be good depending on cost of living

Cons

Company is trying to dumb down the sales process where anyone can do it. This can be a good or bad thing. Before Covid Drivetime offered commission on all sales, but now it is a team bonus based on the stores goal. So the top performer gets paid the same bonus as the lowest performer. $80 for every car sold if the store gets 100% to target. $40 for every car if the store gets 85%-99.9%. And no bonus for anything less than 85%.

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DriveTime Automotive Group Response
3y
Thank you for sharing your experience as a Customer Experience Guide. We're happy to hear you are enjoying your job, our PTO and compensation package and our fast-paced work environment. As a company, we believe in carpooling to a shared destination - it's one of our core values. Because of this, we switched to a team-based commission to provide a pressure-free sales experience for our customers and a non-competitive sales environment for our employees. We want our employees to work together as a team, not against each other. This is also why we provide a base salary. We hope this clears up our reasoning behind the switch. As you are a current employee, we are always looking to promote from within! Chat with your leader about any open positions!
2.0
Nov 15, 2022

Only 1yr, Nothing More

Recommend
CEO approval
Business Outlook

Pros

Possibility to earn, learn and grow in a customer service and sales role.

Cons

Unstable company, low quality products and services, limited support, limited direction into leadership, old school sales tactics, low morale and morality for the customer, micromanagement, limited to no appreciation, poor building upkeep, limited opportunity for growth, busy work, pressure to adopt and practice unethical sales practices, poor leadership, poor development, misinformation and misguidedness, high turnover, liar's, cheaters and scoundrels, extremely long hours. Pay structure changes every year, sometimes mid year, or each month.

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DriveTime Automotive Group Response
3y
Thank you for sharing your experience as a Customer Experience Guide of more than 6 years. We appreciate the time and dedication you put into our company and our customers. We're happy to hear that you see the value we put into developing our employees so they can continue learning and growing. In fact, we have a management course for our employees who are interested in leadership roles so our emerging leaders can learn the DriveTime way of servant leadership before taking on a manager role. Some customers that purchase from DriveTime may not have had the option to buy elsewhere. We work to find a way to get customers into a vehicle that will help improve their lives. During the sales and contracting process, we provide each customer with the Federal Truth in Lending Disclosure which includes the APR, finance charge, amount financed, total amount expected to be paid throughout the loan, and the total sales price. Also, our customers are welcome to utilize third-party financing if they are not satisfied with the financing options offered through Bridgecrest, our finance partner. Unfortunately, we are unable to change your experience while working with us, but we hope this insight and detail helps shape and improve your outlook of our business.
Viewing 310 - 312 of 1,393 Reviews

Glassdoor has 1,443 DriveTime Automotive Group reviews submitted anonymously by DriveTime Automotive Group employees. Read employee reviews and ratings on Glassdoor to decide if DriveTime Automotive Group is right for you.