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DriveTime Automotive Group

Engaged Employer

DriveTime Automotive Group reviews

3.3

52% would recommend to a friend

(1,393 total reviews)
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Mary Leigh Phillips

58% approve of CEO

45% positive business outlook

DriveTime Automotive Group has an employee rating of 3.3 out of 5 stars, based on 1,393 company reviews on Glassdoor which indicates that most employees have a good working experience there. The DriveTime Automotive Group employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

1K reviews
2.0
Mar 4, 2021
Recommend
CEO approval
Business Outlook

Pros

You're employed Coworkers You will learn about interest and loans Monthly bonus of you hit goal but the structure has changed for the worse so you don't get nearly as much money

Cons

Company clearly does not care about employees **I left on my own terms** I received an email saying I will not get my pto on my final check after I was told I cant use my pto in my last 2 weeks even though my pto request was submitted days before my 2 weeks notice was submitted. Nearly 30 hours, gone. - back to back escalated calls and abusive customers -being "voulentold" you're being moved to a different team or department without being notified - inconsistent management - horribly Inconsistent working hours and mandatory overtime on Saturdays - if hours are cut you still have to work on Saturdays - employees would often rather leave the company than to move up into management - I have seen management and supervisors take opportunities at other jobs rather than continue working here - very few holidays given, when we had to work on holidays, we did not get holiday pay - employees have literally ended up with dangerously high blood pressure and anxiety issues ON THE CLOCK from the stress of dealing with this job - was told my job title was Loan Advisor but you're really just a bill collector who teeters on the edge of customer service - i was a top performer, no write ups in the duration of my employment and no issues with management but still was coached often on what I didn't do or could be doing better on a call If you think I sound hateful and bitter, im not. This is the truth of what its like working here

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DriveTime Automotive Group Response
5y
Thank you for the candidness of your feedback and the time spent sharing your experience. Our Loan Advisor role is just that: the first line of support for our auto loan customers, which means advising, educating, recommending options, collecting payments, and providing exceptional customer service. Right up there with customer experience is our focus on the employee experience, something we work hard at to continuously improve by listening to our current teammates. We're sorry to hear you had a less than favorable experience with us! We'll be sharing your perspective with our leadership teams. Side note: ongoing feedback is one of our core values at DriveTime - we see it as vital to continuous improvement and one's personal development. This is how over 80% of our leadership team has been developed internally! We can confidently say that the opportunity is there for those open to learning and interested in advancing their career.
3.0
Feb 26, 2021

God stepping stone

Recommend
CEO approval
Business Outlook

Pros

Good money Career growth opportunities Ample PTO

Cons

Long hours Can bottle neck careers in older markets Management can be big headed

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DriveTime Automotive Group Response
5y
Thanks for sharing your feedback! Great to see you had a successful career journey while with us and wish you the best on your next adventure.
4.0
Feb 25, 2021
Recommend
CEO approval
Business Outlook

Pros

Pay, PTO, and benefits are great. Schedule is hood compared to traditional Dealerships

Cons

Initial movement is easy. But beyond that forget about it. Customer base is toxic. Deal with people with challenged credit and majority are lacking education about the car buying process. Been with several managers and nobody stays that are the complete manager package.

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DriveTime Automotive Group Response
5y
We appreciate you taking the time to share your experience on here. We hear you: working in customer service certainly has it's challenges, and we appreciate your hard work and patience to help educate and identify options for all of our customers. We'd also encourage you to share these suggestions and others with your leadership team! Your perspective from the front lines is critical to our success and very well might lead to improvements in our processes.
Viewing 904 - 906 of 1,393 Reviews

Glassdoor has 1,443 DriveTime Automotive Group reviews submitted anonymously by DriveTime Automotive Group employees. Read employee reviews and ratings on Glassdoor to decide if DriveTime Automotive Group is right for you.