Dispatch was the biggest Con I always had when working there. They controlled all the operations which made it a nightmare they lie and communication was awful. They always made excuses on why they couldn't get you help it was either we are slammed or even on slow days they would sorry we don't have anybody. And getting help on big jobs was hardly ever going to happen
They always pissed the techs off. When they screw up they find a way to put it off on someone else. When I would bring it up to upper management they always had the dispatchers back which I was mind boggled about that. It's simple they control the operations. And was the reason I believe they have one of the highest turnover rates I've seen. Also when techs were getting tired or burned out you will always here we are hiring more guys. Which when they would they would quit. And it was because of the above reasons