Pros
Minimum wage plus tips, friendly customers, uplifting environment, customer-service oriented
Cons
Employees can be cliquey, have to keep a conversation, fast-paced, can get in trouble if you aren't talkative (ie. you are encouraged to strike a conversation with customers even when they do not want to talk to you) I had one experience where there was a significant lull in the conversation with a customer waiting at the drive-thru window (I asked a couple of questions and there was a few one-word answers)- So I just waited patiently for the drinks and didn't force any more conversation. After I handed out the drinks, the shift lead asked me why I didn't talk to the customers more often. This was also right in front of a few other employees. I explained that no one should force conversation. She then proceeds to interject on the next few customers and talks over me (she comes in between me on the drive window). I found this very unprofessional and embarrassing. Just let people be- I have days where I don't want to talk to anyone. Each stand has a different "vibe" and they hire accordingly. It's based on personality for the most part. It seems beneficial but it leads to acts of favoritism from management.
