Customer Neglect, Toxic Culture, and Short-Sighted Leadership
Pros
Great SIM product and platform
Cons
In my experience, customers were treated as revenue sources rather than valued partners. Concerns about service were brushed aside if they didn’t lead directly to more sales. Overages were not only common—they were almost celebrated internally, with some staff openly mocking customers for paying them. This left me feeling uncomfortable and embarrassed in front of clients. The business model seems focused on squeezing short-term profit rather than building long-term trust. Leadership appears disconnected from the U.S. market realities. My perception was that decisions were made without understanding customer needs here, and dissenting voices weren’t welcome. Job security was poor—people were let go suddenly, sometimes for reasons that seemed unrelated to performance.
