EXL Service reviews

3.4

60% would recommend to a friend

(557 total reviews)
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Rohit Kapoor

77% approve of CEO

60% positive business outlook

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557 reviews

Reviews about "Compensation"

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2.0
May 3, 2014
Recommend
CEO approval
Business Outlook

Pros

Nothing really. With the sort of attrition they are experiencing, you might get opportunities to take up new roles by replacement. They put in ages of holds on promotions due to 'profitability issues' and once you do, the would give you a minuscule hike and also prorate your yearly appraisal (that's a policy) Perks are pretty much ZERO.

Cons

NO BRAND VALUE. It is at times a shame to admit that my employer is EXL. The company and management does not believe in respecting it's employees or rewarding them. Leadership works only on papers with no actual impact. They wish to understand reasons for all that's wrong but never come to find a resolution. Nobody cares about your work life balance and the companies values are just for adding a 1 slide to a power point presentation

1.0
Apr 3, 2014
Recommend
CEO approval
Business Outlook

Pros

Flexible work schedule. Pay is also decent. I can't think of anything else positive to say.

Cons

Where do I start.. The company is headquartered in NYC but they run it like it's still a company based out of India. Processes are confusing, policies do not make sense for US employees since they are created by "corporate" in India, and management needs training on managing their teams.

3.0
Mar 14, 2014
Recommend
CEO approval
Business Outlook

Pros

Great facility , professional attitude of leadership , process oriented and leadership empowers employees at the middle management level

Cons

Did not have a holistic concept of HR, making HR report into the Operations. Too much of wastage of time in Background Verifications ( though mandated by client ). Very poor pay masters

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