EXL Service reviews

3.4

60% would recommend to a friend

(8,180 total reviews)
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Rohit Kapoor

77% approve of CEO

60% positive business outlook

EXL Service has an employee rating of 3.4 out of 5 stars, based on 8,180 company reviews on Glassdoor which indicates that most employees have a good working experience there. The EXL Service employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

8K reviews
5.0
Jul 10, 2025
Recommend
CEO approval
Business Outlook

Pros

Great culture, Transparent Systems, Stable Organisation

Cons

Project based shift timings, but again that is pretty much same in this industry

4.0
Jul 9, 2025
Recommend
CEO approval
Business Outlook

Pros

I’ve had a very positive experience working at EXL Services, especially when it comes to maintaining a healthy work-life balance. The organization truly values employee well-being and understands the importance of flexibility. Management is supportive and respects personal time, which allows me to stay productive during work hours without feeling overwhelmed or burnt out. The company culture encourages setting boundaries, and there’s a genuine understanding that employees have lives outside of work. Whether it’s flexible working hours, remote work options, or support during personal emergencies, I’ve consistently felt that my time and well-being are respected. This balance has not only improved my productivity but also my overall job satisfaction. I'm grateful to be part of a company that prioritizes both professional growth and personal health.

Cons

While the flexibility is a major plus, some of the other perks or benefits could be improved to match industry standards. Secondly, depending on the team or season, some employees may experience spikes in workload that aren't evenly distributed.

Viewing 655 - 657 of 8,180 Reviews

Glassdoor has 8,414 EXL Service reviews submitted anonymously by EXL Service employees. Read employee reviews and ratings on Glassdoor to decide if EXL Service is right for you.