EXL Service reviews

Absolutely the worst company culture I’ve ever experienced. The organization is plagued with unprofessionalism at every level. They engage in bulk hiring sprees for a few short-term projects, only to fall flat when it comes to sustainability, innovation, and staying competitive. The company is completely out of touch with modern technology trends and market standards. As a result, they consistently fail to secure new business — a failure for which employees ultimately pay the price. In 2024, they executed a mass layoff, wiping out entire teams — including mine — while bizarrely continuing to hire for similar roles in other departments. Redeployment wasn't even considered. They discarded experienced employees without a second thought. I was fortunate enough to secure an offer from a better company just in time, but many of my talented teammates were not so lucky. There is zero respect for employee well-being or job security. People are treated like disposable cups—used and thrown away. If you're thinking about joining this company, think again. You're better off elsewhere.

No major cons as such