Is EXL Service a good company to work for?

EXL Service has an overall rating of 3.4 out of 5, based on over 8,412 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 59% of employees would recommend working at EXL Service to a friend and 60% have a positive outlook for the business. The best reviews about EXL Service have been left by employees working as Analytics Consultant , Lead Assistant Manager and Senior Manager .

Does EXL Service pay their employees well?

According to anonymously submitted Glassdoor reviews, EXL Service employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at EXL Service. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at EXL Service?

59% of EXL Service employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated EXL Service 3.4 out of 5 for work life balance, 3.3 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at EXL Service?

Business Analyst (550) , Assistant Manager (507) , Consultant (374) , Lead Assistant Manager (334) , Manager (281) , Senior Consultant (253) , Senior Associate (231) , Associate (228) , Senior Business Analyst (197) , Senior Executive (188) , Executive (164) , Senior Manager (164) , Project Manager (145) , Analyst (124) , Customer Service Representative (117)

What are the pros of working at EXL Service according to real employee reviews?

"Work Life balance is good but also depends on the team and the client that you are working with" ((in 945 reviews)); "Work culture is good and nobody disturbs you if you deliver your work on time." ((in 280 reviews)); "Work environment good and nice" ((in 180 reviews)); "Good people and a good" ((in 173 reviews)); "Great work from home facilities provided" ((in 146 reviews))

What are the cons of working at EXL Service according to real employee reviews?

"Salary is very low apart from the process of rbs plus cab service should be for both sides." ((in 610 reviews)); "Poor management and lack of project coordination." ((in 354 reviews)); "Low pay for skills required and work can be mundane" ((in 191 reviews)); "Low Compensation and Salary which can be demotivating" ((in 92 reviews)); "Too much office politics that growth becomes selective" ((in 48 reviews))

What are employees saying about EXL Service layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about EXL Service layoffs and their outlook for job security at EXL Service in 2026.

What are the top reviewed EXL Service locations?

New York , Jersey City , Hartford , Denver , Tampa , Houston , Los Angeles , Jacksonville , Chicago , Chico , Pittsburgh , Dallas , Overland Park , Boston , Phoenix , Sacramento , Lambertville , Richmond , Chandler , San Diego , San Francisco , Philadelphia , Columbia , Atlanta , Newark , Kansas City , Lees Summit , Albany , Charlotte , Raleigh

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EXL Service

EXL Service reviews

3.4

59% would recommend to a friend

(8,178 total reviews)

Rohit Kapoor

77% approve of CEO

60% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.4

Work/Life balance

3.3

Culture & values

3.3

Career opportunities

3.0

Senior management

3.0

Compensation and benefits

EXL Service has an employee rating of 3.4 out of 5 stars, based on 8,178 company reviews on Glassdoor which indicates that most employees have a good working experience there. The EXL Service employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

4.0

Feb 10, 2017

Senior Director

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Engaged management, entrepreneurial culture

Cons

Difficult to get bonus number agreement, limited training support, highly people dependent organization, HR processes are not effective

3.0

Feb 9, 2017

good work place. supportive supervisors

Quality assurance analyst

Recommend

CEO approval

Business Outlook

Pros

Good work place. supportive supervisors. Lot of training

Cons

Low salary. Management gets cranky at times.

3.0

Feb 9, 2017

Good Work-Life , Bad Work-Quality

Business analyst

Recommend

CEO approval

Business Outlook

Pros

Work Life Balance is Extremely good <9 hours (This is client specific , in some cases it is horrible, people work for more than 12 hours ) Less pressure , work is easy . For someone who likes crunching numbers , working on Excel , can do very basic coding based on some set rules , and is ok with slow progress rate it is good . No matter what position you join work would be similar . Management is friendly in most cases . They don't give you a hard time . It is assumed you learn slowly so you get a lot of time for your task .

Cons

The work quality is not good Learning is very less , for more then six months in the company i did not have anything to do . Some people might say that's wonderful you can go to office everyday and not do anything or read books , have a great time with friends but for some people who really want to learn something new its a waste of time . Also some offices in Noida are really dull and phones are also not allowed as they have a BPO in the same building . Gurgaon office is good. The salary growth is not good . Moreover the company has a bias in salary structure for people with different colleges . To be specific IITians earn more , are promised a quick promotion they start 3/4 positions ahead of NIT, other college graduate . The kind of work you do will depend largely on client you get and what that will be is very random . There are no perks as such . Bonus is also client specific . You don't even get pickup facility anymore . EXL is prominently known for its BPO and the Analytics part does not have an established brand name.

Viewing 7486 - 7488 of 8,178 Reviews

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