EXL Service reviews

3.5

60% would recommend to a friend

(8,145 total reviews)
avatar

Rohit Kapoor

77% approve of CEO

60% positive business outlook

EXL Service has an employee rating of 3.5 out of 5 stars, based on 8,145 company reviews on Glassdoor which indicates that most employees have a good working experience there. The EXL Service employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

8K reviews
4.0
Aug 5, 2025

Premium auditor

Recommend
CEO approval
Business Outlook

Pros

Some flexibility in making schedule, but some micromanagement with teams. Remote. Good benefits and 3 weeks paid vacation and 2 weeks sick days

Cons

Over half of the pay is based on Production, bonuses and quality - this can vary week to week depending on when you submit completed audits and when reviewers complete their review. And your audit is subject to the opinion of a reviewer. If someone goes on vacation or is sick entire team has to work more to make quota, which makes job incredibly demanding and stressful.

Viewing 73 - 75 of 8,145 Reviews

Glassdoor has 8,378 EXL Service reviews submitted anonymously by EXL Service employees. Read employee reviews and ratings on Glassdoor to decide if EXL Service is right for you.