EXL Service reviews

3.4

59% would recommend to a friend

(8,169 total reviews)
avatar

Rohit Kapoor

77% approve of CEO

60% positive business outlook

EXL Service has an employee rating of 3.4 out of 5 stars, based on 8,169 company reviews on Glassdoor which indicates that most employees have a good working experience there. The EXL Service employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

8K reviews
1.0
Feb 22, 2016

Would not recommend

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Technical support is okay. Flexible with work hours. Benefits are okay. 401k contribution is good. Salary is competitive for the market.

Cons

Poor training. Managers do not communicate. Management style is bullying. Horrible work environment. No work/life balance. Little opportunities to grow.

1.0
Feb 21, 2016
Recommend
CEO approval
Business Outlook

Pros

Not much of office politics and interference by higher management

Cons

Worst possible policies, will give u a good raise only when u get offer letter from other company, otherwise don't expect more than 5% on average. All processes have been bogged down in name of security policies. For anything you need, every department has a policy to deny it. For anything company needs, all policies go for a toss. You need to work very hard and work for years for getting a change implemented. The CEO is only interested in sucking employees' blood and nothing else.

4.0
Feb 20, 2016

AVP

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good employee friendly company...working for 13 years

Cons

At times slow in decision making

Viewing 7684 - 7686 of 8,169 Reviews

Glassdoor has 8,402 EXL Service reviews submitted anonymously by EXL Service employees. Read employee reviews and ratings on Glassdoor to decide if EXL Service is right for you.