Is EXL Service a good company to work for?

EXL Service has an overall rating of 3.4 out of 5, based on over 8,395 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 59% of employees would recommend working at EXL Service to a friend and 60% have a positive outlook for the business. The best reviews about EXL Service have been left by employees working as Analytics Consultant , Lead Assistant Manager and Senior Manager .

Does EXL Service pay their employees well?

According to anonymously submitted Glassdoor reviews, EXL Service employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at EXL Service. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at EXL Service?

59% of EXL Service employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated EXL Service 3.4 out of 5 for work life balance, 3.3 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at EXL Service?

Business Analyst (550) , Assistant Manager (507) , Consultant (371) , Lead Assistant Manager (333) , Manager (281) , Senior Consultant (252) , Senior Associate (230) , Associate (228) , Senior Business Analyst (197) , Senior Executive (188) , Executive (164) , Senior Manager (164) , Project Manager (145) , Analyst (124) , Customer Service Representative (117)

What are the pros of working at EXL Service according to real employee reviews?

"Work Life balance is good but also depends on the team and the client that you are working with" ((in 951 reviews)); "Work culture is good and nobody disturbs you if you deliver your work on time." ((in 266 reviews)); "Good people and a good" ((in 193 reviews)); "Work environment good and nice" ((in 171 reviews)); "life balance is good Work from home benefits is there" ((in 143 reviews))

What are the cons of working at EXL Service according to real employee reviews?

"Salary is very low apart from the process of rbs plus cab service should be for both sides." ((in 616 reviews)); "Poor management and lack of project coordination." ((in 350 reviews)); "Low pay for skills required and work can be mundane" ((in 181 reviews)); "Low Compensation and Salary which can be demotivating" ((in 88 reviews)); "Too much office politics that growth becomes selective" ((in 39 reviews))

What are employees saying about EXL Service layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about EXL Service layoffs and their outlook for job security at EXL Service in 2026.

What are the top reviewed EXL Service locations?

New York , Jersey City , Hartford , Denver , Tampa , Houston , Los Angeles , Jacksonville , Chicago , Chico , Pittsburgh , Dallas , Overland Park , Boston , Phoenix , Sacramento , Lambertville , Richmond , Chandler , San Diego , San Francisco , Philadelphia , Columbia , Atlanta , Newark , Kansas City , Lees Summit , Albany , Charlotte , Raleigh

EXL Service reviews

3.4

59% would recommend to a friend

(8,162 total reviews)

Rohit Kapoor

77% approve of CEO

60% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (8,162 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

EXL Service has an employee rating of 3.4 out of 5 stars, based on 8,162 company reviews on Glassdoor which indicates that most employees have a good working experience there. The EXL Service employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

8K reviews

4.0

Nov 12, 2014

I worked at EXL in Pune for more than 7 years, and pay was the only bad thing inspite of 3 promotions

Lead assistant manager

Recommend

CEO approval

Business Outlook

Pros

You wouldn't stay at an organisation for over 7 years of it weren't good. The management is approachable, transactions are transparent and you know what is expected out of you. People are very important to EXL and they will go that extra mile to help you and make you comfortable. Extremely flexible.

Cons

Horrible pay. I was being paid about 50% less than people in other organisations. If you grow internally that's the drawback. Also the organisation is so people friendly sometimes you feel that you many be the only hardworking one while others are literally making a mockery of the organisation and taking home a salary just like that.

4.0

Nov 6, 2014

Good place to work

Anonymous

Recommend

CEO approval

Business Outlook

Pros

Management genuinely cares about clients and employees. They always look to do the right thing and senior management ranks are full of good and smart people (not exclusively). Constantly trying to innovate and acquire people and companies to improve service set.

Cons

Second tier provider - service set not as complete as top tier. Marketing efforts and thought leadership lag behind competition. Little social media presence.

3.0

Nov 1, 2014

Qca in exl

Anonymous

Recommend

CEO approval

Business Outlook

Pros

No work load at exl

Cons

No ac cabs,one side cac

Viewing 7885 - 7887 of 8,162 Reviews

Jobs at EXL Service

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EXL Service

EXL Service reviews

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I worked at EXL in Pune for more than 7 years, and pay was the only bad thing inspite of 3 promotions

Good place to work

Qca in exl

Jobs at EXL Service

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