EXL Service reviews

3.4

59% would recommend to a friend

(8,162 total reviews)
avatar

Rohit Kapoor

77% approve of CEO

60% positive business outlook

EXL Service has an employee rating of 3.4 out of 5 stars, based on 8,162 company reviews on Glassdoor which indicates that most employees have a good working experience there. The EXL Service employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

8K reviews
2.0
Oct 24, 2014
Recommend
CEO approval
Business Outlook

Pros

1) Clients are major/big firms. 2) Promotions usually occur in time if the performance is good. 3) Good people to work with.

Cons

1) Staffing - From day one you get staffed at a client site you would hardly ever get to visit EXL office for anything, its almost non-existent. And once staffed with a client, rotations to other clients is very less common. 2) Individual Performance - Your performance review entirely depends on client feedback since you have virtually no work related connections with the company seniors itself. 3) Expanding Business - New projects sales pitch being done for bad quality assurance work in the name of analytics consulting, majority of the new work is documentation(yes, work includes customizing word fonts, size, charts etc) 4) Finance Department - Expenses are never approved on time, you end up spending/owing $3k-$4k every month to the firm pending usually another month until you get it back. 5) Travel - If you want to flyback to your base location every weekend, have a good reason to get flights every time or else you ll end up staying at the hotel in a remote area(since hotel budget is low).

2.0
Oct 22, 2014

Senior Customer Service Associate

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It was a job that filled a void.

Cons

Do not work in this role, for this company. Impossible KPIs, detached management.

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Glassdoor has 8,395 EXL Service reviews submitted anonymously by EXL Service employees. Read employee reviews and ratings on Glassdoor to decide if EXL Service is right for you.