EXL Service reviews

3.4

59% would recommend to a friend

(8,163 total reviews)
avatar

Rohit Kapoor

77% approve of CEO

60% positive business outlook

EXL Service has an employee rating of 3.4 out of 5 stars, based on 8,163 company reviews on Glassdoor which indicates that most employees have a good working experience there. The EXL Service employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

8K reviews
3.0
May 11, 2021

Lies

Recommend
CEO approval
Business Outlook

Pros

Work from home is the only plus

Cons

Production goals unrealistic. Training was lacking though they raved about the team and process. No team support as they don’t want you reaching out. System issues. They have a process to set you up to fail.

4.0
May 4, 2021
Recommend
CEO approval
Business Outlook

Pros

Good place to learn and grow

Cons

Working hours have no bar, you can be working straight weeks on end

3.0
Mar 2, 2021

Managers failed to connect to team

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great benefits, great amount of paid time off

Cons

There was a disconnect with management. Very standoffish. India is the tech team, struggled a lot to get tech issues fixed.

Viewing 181 - 183 of 8,163 Reviews

Glassdoor has 8,396 EXL Service reviews submitted anonymously by EXL Service employees. Read employee reviews and ratings on Glassdoor to decide if EXL Service is right for you.