EXL Service reviews

3.4

59% would recommend to a friend

(8,163 total reviews)
avatar

Rohit Kapoor

77% approve of CEO

60% positive business outlook

EXL Service has an employee rating of 3.4 out of 5 stars, based on 8,163 company reviews on Glassdoor which indicates that most employees have a good working experience there. The EXL Service employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

8K reviews
3.0
Feb 24, 2019

Insecure plan for career

Recommend
CEO approval
Business Outlook

Pros

Love calling patients and making a difference.

Cons

System limits are frustrating,a lot of IT issues.

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EXL Service Response
6y
Thank you for your feedback. Your review of the Health Integrated operation is appreciated. Health Integrated is proud that once we increased the staffing of qualified Team Members; identified and implemented metrics; and assembled the proper executive management team, the Tampa-based operation has met its productivity requirements. Unfortunately, because the decision was made earlier this year, many of the concerns are the result of that wind-down process. Health Integrated’s HR Department is doing everything it can to make the transition to other employment as smooth as possible for regular, full-time employees as well as temporary workers.
1.0
Jan 15, 2019

Poor equipment and nursing management.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Work from home. Good co-workers.

Cons

Minimal communication from nursing supervisors. Terrible equipment, slow, unable to understand voice messages, and poor IT support. Everyone from two contracts jobs were eliminated within one month.

3.0
Jan 5, 2019

Project Manager

Recommend
CEO approval
Business Outlook

Pros

Smart and Intelligent peers with good communication skills

Cons

Not much visibility of work done Not enough stress on personal development

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EXL Service Response
7y
Thank you for your feedback and glad that you liked our senior management. Regarding your feedback on work visibility and personal development, I am sure this is not the culture what we are known for. Our employees are our biggest strengths and we will do everything possible to improve their experience in the organization. We are in the process of launching a few internal applications ensuring proper feedback and recognition for employees. Wishing you a successful and lasting career at EXL
Viewing 202 - 204 of 8,163 Reviews

Glassdoor has 8,396 EXL Service reviews submitted anonymously by EXL Service employees. Read employee reviews and ratings on Glassdoor to decide if EXL Service is right for you.