Is EXL Service a good company to work for?

EXL Service has an overall rating of 3.5 out of 5, based on over 8,427 reviews left anonymously by employees. This rating has been stable over the past 12 months. 60% of employees would recommend working at EXL Service to a friend and 60% have a positive outlook for the business. The best reviews about EXL Service have been left by employees working as Analytics Consultant , Lead Assistant Manager and Senior Manager .

Does EXL Service pay their employees well?

According to anonymously submitted Glassdoor reviews, EXL Service employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at EXL Service. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at EXL Service?

60% of EXL Service employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated EXL Service 3.4 out of 5 for work life balance, 3.3 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at EXL Service?

Business Analyst (551) , Assistant Manager (506) , Consultant (374) , Lead Assistant Manager (335) , Manager (281) , Senior Consultant (255) , Senior Associate (231) , Associate (229) , Senior Business Analyst (197) , Senior Executive (188) , Executive (164) , Senior Manager (164) , Project Manager (146) , Analyst (124) , Customer Service Representative (118)

What are the pros of working at EXL Service according to real employee reviews?

"Work Life balance is good but also depends on the team and the client that you are working with" ((in 953 reviews)); "Work culture is good and nobody disturbs you if you deliver your work on time." ((in 276 reviews)); "Good people and a good" ((in 187 reviews)); "Work environment good and nice" ((in 175 reviews)); "Work from home also company is good" ((in 142 reviews))

What are the cons of working at EXL Service according to real employee reviews?

"Salary is very low apart from the process of rbs plus cab service should be for both sides." ((in 613 reviews)); "Poor management and lack of project coordination." ((in 350 reviews)); "Low pay for skills required and work can be mundane" ((in 191 reviews)); "Low Compensation and Salary which can be demotivating" ((in 91 reviews)); "Too much office politics that growth becomes selective" ((in 45 reviews))

What are employees saying about EXL Service layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about EXL Service layoffs and their outlook for job security at EXL Service in 2026.

What are the top reviewed EXL Service locations?

New York , Jersey City , Hartford , Denver , Tampa , Houston , Los Angeles , Jacksonville , Chicago , Chico , Pittsburgh , Dallas , Overland Park , Boston , Phoenix , Sacramento , Lambertville , Richmond , Chandler , San Diego , San Francisco , Philadelphia , Columbia , Atlanta , Newark , Kansas City , Lees Summit , Albany , Charlotte , Raleigh

Skip to content Skip to footer

Notifications

EXL Service

EXL Service reviews

3.5

60% would recommend to a friend

(358 total reviews)

Rohit Kapoor

77% approve of CEO

60% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.4

Work/Life balance

3.3

Culture & values

3.3

Career opportunities

3.0

Senior management

3.0

Compensation and benefits

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

358 reviews

Reviews about "Culture"

Return to all reviews

3.0

Oct 1, 2025

Getting on projects

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

They do work with newer technologies and try to do some innovative things

Cons

Lack of transparency on timeline to find a project

1.0

Aug 19, 2025

TOXIC

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

no pros for this company at all.

Cons

Super toxic culture leaders, even on your final pay, they are scamming

4.0

Aug 5, 2025

EXL Services: A Global Leader in Data-Driven Operations and Digital Transformation

Customer service

Recommend

CEO approval

Business Outlook

Pros

1. Global Exposure • Opportunity to work with international clients and cross-functional teams. 2. Career Growth • Structured career paths with training programs and promotions from within. 3. Learning Opportunities • Offers ongoing skill development, especially in analytics, digital transformation, and BPO services. 4. Good Work Culture (in many teams) • Supportive managers and helpful colleagues in various departments. 5. Job Stability • Well-established company with a global footprint, offering relatively secure employment. 6. Diversity of Roles • Wide range of roles in analytics, operations, customer service, and digital solutions. 7. Flexible Work Options (for some roles) • Hybrid/remote work options may be available depending on the department

Cons

Cons of Working at EXL Services 1. High Workload • Fast-paced environment; long hours and tight deadlines in certain departments. 2. Compensation • Salaries may be lower compared to competitors for similar roles, especially in entry-level positions. 3. Limited Work-Life Balance • Depending on the project, night shifts or extended hours might be required. 4. Slow Decision-Making Process • As a large organization, it may take time for policies or changes to be implemented. 5. Bureaucracy in Some Teams • Hierarchical structure may limit quick innovation or direct communication with upper management. 6. Job Role Misalignment • Some employees report a mismatch between job descriptions and actual responsibilities.

Viewing 25 - 27 of 358 Reviews

Jobs at EXL Service

Premium Insurance Auditor - Remote

Missouri

View job

Medical Records Document Processor

Premium Insurance Field Auditor

Premium Insurance Field Auditor

Miami, FL

View job