Edmunds.com reviews

4.2

90% would recommend to a friend

(413 total reviews)
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Seth Berkowitz

94% approve of CEO

78% positive business outlook

Edmunds.com has an employee rating of 4.2 out of 5 stars, based on 413 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Edmunds.com employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

413 reviews
1.0
Apr 27, 2020
Recommend
CEO approval
Business Outlook

Pros

Nice office in Santa Monica, but it doesn't produce any revenue unfortunately. It's a money pit that sacrifices many other things that lead to failure.

Cons

Too many to list unfortunately. If you want to have a long, prosperous career with advancement and an opportunity to be set up for success, then this is not the right company for you. Upper management and Execs will act like they listen to new ideas, but in reality, they will never listen or act upon anything new because it might threaten their cushy existence. There is zero alternative business experience at the top. Literally zero. All of the top people have been at Edmunds forever and they have nothing new or innovative to bring to the table. They operate in a tiny box, and if you don't agree with their narrative, you will be pushed out of the company. It's that simple. There are leaders in the company (again, who have been there forever) that treat their direct reports like absolute garbage. One in particular who controls a large part of the western U.S. has countless HR complaints for harassing direct reports. Nothing has ever happened to this individual and he has a job for life, because he echoes the narrative within the small circle at the top. So, he has a job for life. This is a glaring example and a microcosm of how the entire organization operates across all of their departments. Secondly, the company knowingly rips off their customers. They allocate a tiny portion of the overall budget of a client's spend to actual media. They take 60%-80% of the money and pocket it. Their reputation on the street is awful. Their cancel rate is astronomical and there is no bottom in sight. It's very sad, because with the right leadership and ownership the company could innovate great things and be a leader in the industry. But, this will never happen. Ever.

2.0
Sep 30, 2017

Smoke and mirrors

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The people are great. Rowe is great too, as long as it's not being used against you.

Cons

Tier 3 has its challenges. At one point, management did care about its employees and there was an overall sense of collaboration and inspiration. The department has evolved into a toxic environment with incompetent and untrustworthy management who no longer cares. There is no sense of direction, employees are dispensable and are taken advantage of. Edmunds prides itself on a great working environment but Tier 3 seems to get left in the dark or has its own hidden and disorganized agenda.

2.0
Jul 19, 2016

A retirement home for the banal and mediocre

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Extreme ROWE. Good if you want to coast. - CEO is a genuinely nice guy. Stay away from the Chairman. Can't speak for either of their business acumen.

Cons

To start, Edmunds is extremely top heavy. In fact, it seems there are more people with manager and director titles than engineers / analysts. Certain groups suffer more from this affliction than others but it seems pervasive at a company level. Titles are handed out based on politics and tenure alone. Things are run straight out of a community college MBA handbook. And, as we all know, being a Manager or higher means you don’t touch a lick of work yourself so over half the company is inundated in perpetual ‘strategy’ meetings while the rest of the peasants do the actual work with little to no direction. Waste is another issue. Positions are opened and filled without any consideration as to whether more resources are actually required. A large number of people sit around all day twiddling their thumbs. If you randomly fired 1 / 3 of the people at the company, I’m not sure anybody would notice after the initial 1-2 week chaos (this goes double for Directors, and triple for VP and up). Actually I have a suggestion: given how panicked the Execs get when we’re 1% below revenue budget, maybe you should follow the aforementioned advice. That’s an easy way to save a few million dollars per year. We might even be able to get our Bonusly budget up to a whopping $20 per month. I digress. On the technology and innovation front, Edmunds is hit or miss depending on your group. Some groups do semi-cool things and some don’t. Some groups doing cool things will get reprioritized and roped into boringness based on the whims of executives. The company is very reactionary, even though it constantly touts that it can afford to think long term as a result of staying private. Our implementation of ROWE is an absolute joke and you can easily ‘work from home’ multiple times per week and nobody would notice or care. ‘Urgency’ is one of our values but the only time I’ve seen true ‘Urgency’ here is when catered lunch goes out. Bottom line; stay here if you just want to coast. The company will probably keep making decent money (but that all goes to the Chairman). If you’re not very skilled then definitely take advantage of the Edmunds charity payroll. If you’re very talented then the pay is going to be significantly below market when compared to brand name tech companies. Edmunds is a place for subpar technical/product people to retire in a ruthlessly ambitious middle-management mediocrity.

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Edmunds.com Response
9y
Thank you for taking the time to write a review and leave your thoughts. We appreciate your candor. We are disappointed you do not share the majority of Edmunds employees’ sentiment regarding the great place it is to work. In reviewing some of your concerns, we do believe many of these statements may be misunderstandings. We’d love the opportunity to hear you out directly and share our perspective if reaching out to your Business Partner is something you feel comfortable doing. Your perception is very important to us and . we welcome the opportunity to share the processes involved with approving new positions and the care taken in the promotion and hiring processes. Edmunds’ executive and leadership teams are always looking for ways to improve, so much so, that we recently made changes to the overall process by which new positions are approved at a Company level. We understand that a flexible work environment such as this is not for everyone. We wish you much success in your career endeavors.
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