Edward Jones reviews

3.5

55% would recommend to a friend

(5,317 total reviews)
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Penny Pennington

60% approve of CEO

55% positive business outlook

Edward Jones has an employee rating of 3.5 out of 5 stars, based on 5,317 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Edward Jones employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews
1.0
Oct 27, 2023

Run for the hills

Recommend
CEO approval
Business Outlook

Pros

Relaxed work environment and flexible work arrangements

Cons

Being part of a private partnership is a blessing and a curse. General Partners who bought in early enjoy $1M+ salaries and generous benefits. On the flip side, newer associates are paid below market salaries to compensate. GP distributions are prioritized, leading the firm to under invest in key areas such as technology and human capital. As a result, the firm is 15+ years behind on technology and the average tenured associate may not know basic skills like PowerPoint, Excel, etc. Also, there is no accountability for associates who under perform, they get to stick around and drink coffee all day as long as they want. The firm is very slow to change. As return of capital to GPs is prioritized, the firm is very slow to adopt new ways of working and technology. The firm has been on a Transformation Journey since 2016 and I still have yet to see meaningful change. The firm values 'working in partnership'. This just means they rotate Partners around the firm that they never have time to develop in-depth knowledge of areas they oversee. As the firm never fires employees, a lot of GP's just stick around to collect multi-million dollar salaries while pretending to manage their respective Functions. The vision of the firm is unclear. Last year it was 'we want to be a bank and Human Centered Complete Wealth Management', and this year it's all about Purpose. Being a purpose led firm is just a way to justify the firm's high fees they charge clients. Last point - the organization structure makes no sense. We have functions, then we have Divisions, then we have 'Value Teams', yet we are segmented into High Net Worth, Core, On the Edge, and Canada. There is no published org structure, and in some areas, you have GPs reporting to other GPs, reporting to other GPs. There are a lot of generals and not a lot of foot soldiers.

1.0
May 16, 2020
Recommend
CEO approval
Business Outlook

Pros

There are a lot of training modules available, and you are assigned a mentor. Home office associates are helpful.

Cons

Each FA can run their offices however they like, to an extent. So there is no consistency across branches for many procedures. This makes it difficult when you ask for help from your mentor, and they do things completely differently than how your FA wants it done. There are no advancement opportunities for BOAs. While you're trying to juggle all of your daily tasks, you also have hours and hours of mandatory training courses to complete. There are typically only 2 people working each office, so if you and the FA don't get along, you're out of luck. The Financial Advisor knows next to NOTHING about your job, so be prepared to spend a TON of time on the phone with Home Office for all of your questions. Some Financial Advisors seem to rely MUCH too heavily on the BOA. It's supposed to be a branch office "team", but it sure feels like a hierarchy. BOAs are not paid what they're worth. This is not just an admin job. You wear a lot of hats as a BOA. BOAs are like office managers/secretaries/business planners/client relation specialists/researchers/event coordinators/meeting facilitators (I'm sure I'm missing some) all in one. Yet, you get paid AND treated like you're a secretary and that's it. Some Financial Advisors expect you to babysit them. Not only do you have to ensure your work is done, but you have to ensure that they're doing their work as well. Not seen as a co-worker by the FA, but more like a subordinate. Not sure how Edward Jones is consistently on the Fortune 100 best places to work. I enjoyed working in fast food more than being in this position. I have gone home and cried on numerous occasions. On Sundays, I always feel extremely negative, anxious, and depressed, because I knew that in less than 24 hours, I'd be back in that branch office. Your work experience here ultimately comes down to the FA you're paired with, so if you're in the application process now, may the odds be ever in your favor.

1.0
Mar 25, 2019
Recommend
CEO approval
Business Outlook

Pros

?? I can't think of any. Not sure why this has historically been considered such a great place to work.

Cons

Terrrrible benefits. A joke. Must train yourself Lonely job based on 2 person office business model Low pay, but requires very strong skills/knowledge

Viewing 52 - 54 of 5,317 Reviews

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