Edward Jones reviews

3.5

55% would recommend to a friend

(5,319 total reviews)
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Penny Pennington

60% approve of CEO

55% positive business outlook

Edward Jones has an employee rating of 3.5 out of 5 stars, based on 5,319 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Edward Jones employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews
1.0
Dec 15, 2012

Worst Professional experience I've ever had or even heard of

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There are some areas of Jones that are decent places to work if you can ignore the horrid pay and even worse benefits.

Cons

The following represents my personal opinion and events that took place are as I remember them. To say working at Edward Jones was one of the worst life experiences I've ever had is a severe understatement. I suffered emotionally and physically for years working for this thankless slave driving partnership. I more than anyone wishes the following didn't take place, but sadly it did and I was forced to bare it through the worst recession since the great depression. Edward Jones is great at one thing.......propaganda. They are CONSTANTLY requesting their employees fill out positive reviews in order to attract talent that would otherwise scoff at their insanely low pay and absolutely horrid benefits. I fell for this and it was why I ended up here. I actually believed all the stories and accolades, but let me tell you......its a huge show. The pay is absolutely ridiculously low....even for low standards. The benefits cost me LITERALLY thousands more than at other companies. A financial firm that only matches $500 TOTAL to your 401K? No, I didn't miss adding a zero to that number. Given the pay/benefits, Edward Jones seems to lure in very few well educated people from what I saw. Many leaders didn't even have college degrees or completely unrelated degrees before coming to Jones. The training, or should I say lack there-of, consisted of very basic computer commands. There were NO manuals and FEW well trained associates. The training "awards" come from the sales side of Edward Jones. Definitely not in operations. They constantly tout the partnership structure as a benefit when in my opinion nothing could be further from the truth. Instead of 1,000s of greedy shareholders, you have hundreds of greedy general partners trying to squeeze blood out of pennies. Even worse, where greedy shareholders can't directly influence the business.......the partners can. The result is lack of investment in needed areas. Who makes up for that? You guessed it, the employees. I worked nights, weekends, holidays all UNPAID overtime dealing with volumes exceeding 10x the norm. This is a SALES focused company.....every other place that costs money seems to be a nuisance. The result of this is overworked/under appreciated staff. I personally missed out on weeks of vacation every year. I would plan two days off and literally get pulled aside and accused of not being a team player. When two days off were approved, they were subsequently denied due to volumes. The results of this slave labor mentality literally ruined my life. I suffered from consistent physical health issues and depression. it was horrible experience I feel embarrassed writing about, but I feel people have the right to know. When the economy hit the skids, Edward Jones stopped ALL financial incentives to be there (not that there were many to start with). While remaining profitable, Jones stopped bonuses and ALL pay increases. Edward Jones is so cheap, I was constantly bullied into covering work related expenses. Paying for breakfast out of my own pocket for the team on a Saturday I was not being paid to work on, buying hundreds of dollars in gift cards as a thank you from Edward Jones, the expenses I incurred never ended. It literally COST ME to come into work for Edward Jones on many occasions. The management responsible for these work place atrocities have since been promoted. You tell me what Jones stands for.

2.0
Nov 5, 2023

Poor senior leadership

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good coworkers and direct manager is terrific. Was once fully remote but plans to switch to hybrid.

Cons

-Poor senior leadership. Decision making and communication of changes has been terrible over the last several months. - Just last year, the company had employees complete a survey on “how they like to work”. Employees given the ability to be fully remote, hybrid, or work from office. They made it seem that this would be permanent, and attracted a lot of talent this way. However they recently announced a requirement to be in the office three days a week. There was no good reasoning provided for why this decision was made, so unless they smarten up and adjust this mandate they will need to prepare for many employees to leave, which will add to stress and workload, which equals even more attrition.

1.0
Oct 29, 2023
Recommend
CEO approval
Business Outlook

Pros

It was a fully remote job... not anymore!

Cons

Low pay and terrible benefits. There is a mandate for a hybryd work schedule, which like myself and others were hired in as remote workers. What brought me to EDJ never existed, I was solid a people centric culture. I was met with non-existent training and high metrics that I needed to achieve. The "leaders" aren't leaders, they do not know the role that I do, they do not know how to develop associates, all they care about are the unrealistic expectations. I am disappointed with my experience here. My advice would be stay away, burn out is real with this organization.

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