Edward Jones reviews

3.4

54% would recommend to a friend

(5,326 total reviews)
avatar

Penny Pennington

58% approve of CEO

54% positive business outlook

Edward Jones has an employee rating of 3.4 out of 5 stars, based on 5,326 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Edward Jones employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews
3.0
Aug 25, 2014
Recommend
CEO approval
Business Outlook

Pros

Company has more extensive training than others in brokerage industry, loves you if you are a competitive hetero white male with a wife and kids who can support you, does not force brokers to sell proprietary products, has a conservative investment philosophy that rarely hurts clients (but they don't know what they're missing).. Supportive in terms of offering help from other brokers in the region. Great company for brokers in small towns with no competition.

Cons

They say it's your own business, but it's not, you're an employee and are replaced immediately. All they want you to do is sell, they don't tell you about costs of your office, you don't negotiate your own lease; there are quotas and production requirements, and they often move the line up, no one is safe. The only way to be successful here is to go into a LARGE (not a small) office of someone who left -- and be careful that they didn't jump ship and will take clients. You want the office of a retiree. They have one way to do things -- doorknock, then repeatedly call prospects -- and if you don't want to do that, or it doesn't work in your large or mid-sized city, they don't know what else to do and you must not be doorknocking enough. Just started offering advisory accounts and investments are chosen by home office, there is little choice for broker. They will fire a broker who doesn't have the numbers, give his office to someone who is new, lose a lot of clients who liked the old broker, and it'll take 2+ years for the new guy to get to where the od guy was before they canned him, plus clients are lost and damage done to brand. That's the biz, though. They're not the only ones who do it.

1.0
Jan 3, 2014
Recommend
CEO approval
Business Outlook

Pros

-The limited partnership is great for those who can get it. It takes many, many years to be eligible. -They are not publically traded.

Cons

-The home office culture has really regressed over the past 3 to 4 years. It's become about who you know and not about performance. It's about who you're neighbors with, who you date, who you can joke around with. -Work/life balance in the home office has deteriorated over the past few years. It became about how many extra hours you can get your associates to work and how little you can pay them, while taking away benefits. It became about lies to possible candidates regarding the amount of hours you were expected to work (especially for those looking to leave public accounting). Those who enjoyed part-time hours were eventually pushed to work more (while still getting paid less) or their part-time status was taken away. The culture has become more about how much you can drain out of your associates rather than working together as one company to provide better service to clients. This, despite promises of it being a great place to work. -Upward feedback is nonexistent in the home office. They have a survey, feedback, action process every two years or so, but when partners and other leaders confront their associates about what they wrote, word spreads and people aren't honest anymore. The problem is they say there is an open door policy, but when individuals speak up, they are branded as negative and eventually forced out, in one way or another. -Actions do not back up leadership statements. Development is not encouraged with action, associates are required to work more and more, associates can not talk with their area partner unless they've gone through ALL levels in-between, and more. -Senior leadership have seen their income levels increase over 20% while associates have seen their net pay decrease due to health insurance increases and low raises averaging around 1% depending on where you're at in your pay grade.

3.0
Jan 20, 2013
Recommend
CEO approval
Business Outlook

Pros

I was immediately overwhelmed with support from other BOAs in the area and was assigned an outstanding mentor who I could call anytime. Online training modules are great (if you have time to complete them) and home office support is excellent. Every day is different and the day goes by really fast. Great environment if BOA and FA work as a team/partnership.

Cons

BOA salary is way too low for the amount of work we do. Sharp learning curve and very difficult to find time for online training when you work in a busy office making it very easy to get behind. You are learning many different things every day and if a client is in the office while you are learning something it can be very stressful especially if your FA is of no help. FA has complete control over your reviews, pay and bonuses which if your FA is great no problem but if FA is difficult then you are screwed. Many other BOAs I've talked to are very happy in their jobs because their FAs are great so I was just unlucky.

Viewing 145 - 147 of 5,326 Reviews

Glassdoor has 5,718 Edward Jones reviews submitted anonymously by Edward Jones employees. Read employee reviews and ratings on Glassdoor to decide if Edward Jones is right for you.