Does El Pollo Loco pay their employees well?

According to anonymously submitted Glassdoor reviews, El Pollo Loco employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at El Pollo Loco. This rating has been stable over the past 12 months.

How satisfied are employees working at El Pollo Loco?

55% of El Pollo Loco employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated El Pollo Loco 3.3 out of 5 for work life balance, 3.2 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at El Pollo Loco?

Cashier (281) , Sales Associate/Cashier (31) , Shift Leader (31) , Assistant Manager (19) , Cook (19) , General Manager (17) , Front End Cashier (14) , Line Cook (10) , Prep Cook (8) , Guest Service Team Member - Cashier (6) , Shift Supervisor (6) , Crew Member (5) , Manager (5) , Part Time Cashier (5) , Service Assistant (5)

What are the pros of working at El Pollo Loco according to real employee reviews?

"Some coworkers are nice" ((in 28 reviews)); "flexible hours considering I had school" ((in 28 reviews)); "Met good people but also people who are a pain in the 😐" ((in 24 reviews)); "Free food on breaks and discounts" ((in 21 reviews)); "good hours, flexible schedule, good communication, closes early" ((in 13 reviews))

What are the cons of working at El Pollo Loco according to real employee reviews?

"Bad management wouldn’t help when busy" ((in 67 reviews)); "Fast advancement but low pay" ((in 36 reviews)); "General Manager is rude and was holding my check from me." ((in 30 reviews)); "little training, lack of understanding that people have lives beyond el pollo loco, not properly compensated for overtime, lack of team work, lack of customer service from other employees including some managers" ((in 11 reviews)); "bad upper management, hardly any employee benefits, work off the clock, doesn't follow its schedules, way overworked for the amount of pay" ((in 11 reviews))

What are the top reviewed El Pollo Loco locations?

Los Angeles , Las Vegas , Houston , Costa Mesa , Sacramento , Anaheim , San Diego , Fresno , Inglewood , Compton , Downey , Glendora , Santa Clarita , Ontario , Dallas , Palmdale , Corona , Riverside , Victorville , Roseville , Fort Worth , Clovis , Alhambra , Long Beach , Lynwood , Orange , Santa Ana , Torrance , Whittier , Modesto

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El Pollo Loco

El Pollo Loco reviews

3.4

55% would recommend to a friend

(712 total reviews)

Liz Williams

63% approve of CEO

57% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (712 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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El Pollo Loco has an employee rating of 3.4 out of 5 stars, based on 712 company reviews on Glassdoor which indicates that most employees have a good working experience there. The El Pollo Loco employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Reviews by job title

712 reviews

3.0

Jul 26, 2023

Very busy

Service assistant

Recommend

CEO approval

Business Outlook

Pros

My team of coworkers were very nice to me, my manager was patient and covered for us when customers were angry, and the overall culture was nice to be in.

Cons

I was the only service assistant so I was in charge of every dish that wasn't just a chicken order so it became almost impossible to keep up with orders during heavy rush hours. It was extremely challenging to do mobile orders and in person orders and drive through orders all at the same time.

3.0

Jun 17, 2023

Greta tips

Sales associate/cashier

Recommend

CEO approval

Business Outlook

Pros

Loving culture loving new menu

Cons

None at all great fresh lettuce

5.0

Jun 15, 2023

Average fast food job

Cashier

Recommend

CEO approval

Business Outlook

Pros

I miss the food deals!

Cons

Typical fast food job, customers can be rude

Viewing 127 - 129 of 712 Reviews

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Jobs at El Pollo Loco

El Pollo Loco Team Member

El Pollo Loco Team Member