Lay-offs - due to below
Off-shoring
Departments forced to work from home (sounds like a good thing but certain departments literally lost a right to the local office which added to the lack of team feeling)
With all of the trimming of front-line workers (those who actually got day to day tasks done), a bunch of new project managers were hired with no company experience to plan the implementation of a massive system migration which, not surprisingly, went live with a slew of issues, with no one to answer to as their positions had expired.
Prioritizing competition within teams over collaborative teamwork which pitted teammates against each other and resulted in inter-departmental lack of ownership in resolving issues together and instead having a mantra of "that's not my responsibility" and "I don't have time to help with this major issue because of x, y and z - x being I'm already short-staffed, y being my daily queues are already overflowing regularly and z being I don't have enough skilled personnel to provide training to my front-line workers to keep up with anything that is not minimally complicated. Each team would have one or two (at most) SME's - subject matter experts, who knew most of the job tasks. The rest of the teammates were only trained on the most common function which was the most basic so anytime a problem arose or if life happened (a SME was out sick, on disability, had a baby, moved onto a new position) the team would go into crisis mode scrambling to figure out how to manage without the one person who knew what they were doing. This was fairly often. Couple this with peak seasons which lasted six months of the year, during which OT was continuously expected, and you can see how the stressful environment was continuous and exhausting.
