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Embassy Suites

Part of Hilton

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Embassy Suites reviews

3.3

50% would recommend to a friend

(1,199 total reviews)
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Christopher Nassetta

66% approve of CEO

47% positive business outlook

Embassy Suites has an employee rating of 3.3 out of 5 stars, based on 1,199 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Embassy Suites employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

1K reviews
2.0
Jan 18, 2022
Recommend
CEO approval
Business Outlook

Pros

After completing the audit tasks, it's often quiet enough to work on personal projects at the front desk. I used this time to apply for other jobs.

Cons

-You'll need to rearrange your entire life to suit the overnight hours. This makes it incredibly difficult to maintain friendships/relationships. -The pay is definitely not enough for your sacrifice. Not even close. -You are often left alone in dangerous situations. For instance, I had drunk men start a fight in the lobby on more than one occasion; a group of teenagers threw rocks at me and at customers' cars one night; and homeless men frequently tried to sneak in to sleep in the atrium or bathrooms. There were no managers available overnight and I was expected to deal with each of these situations alone while continuing to serve at the front desk and complete the night audit tasks at the same time. -The training process is redundant, unhelpful, and an absolute waste of time. The online training process takes around 50 hours to complete, and most of the questions on the quizzes are not useful to the overnight team in any way. -The daytime managers were very condescending and couldn't fathom why I didn't want to continue working there when I received an incredible job offer abroad. -Managers required overnight staff to show up to team meetings in the middle of the day when we were supposed to be sleeping.

5.0
Jan 14, 2022
Recommend
CEO approval
Business Outlook

Pros

-friendly environment -Nice staff -I had an amazing manager! Mrs. Yendy Alonso!

Cons

-Fast-paced -Must be a fast learner -Long hours of standing and serving

Viewing 388 - 390 of 1,199 Reviews

Glassdoor has 1,233 Embassy Suites reviews submitted anonymously by Embassy Suites employees. Read employee reviews and ratings on Glassdoor to decide if Embassy Suites is right for you.