Is Embassy Suites a good company to work for?

Embassy Suites has an overall rating of 3.3 out of 5, based on over 1,231 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 54% of employees would recommend working at Embassy Suites to a friend and 52% have a positive outlook for the business. The best reviews about Embassy Suites have been left by employees working as Sales Manager , Guest Service Representative and Night Auditor .

Does Embassy Suites pay their employees well?

According to anonymously submitted Glassdoor reviews, Embassy Suites employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Embassy Suites. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Embassy Suites?

54% of Embassy Suites employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Embassy Suites 3.3 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Embassy Suites?

Front Desk Agent (92) , Bartender (37) , Front Desk Receptionist (34) , Banquet Server (33) , Night Auditor (31) , Housekeeper (26) , Guest Service Agent (23) , Sales Manager (23) , Server (23) , Guest Service Representative (18) , Front Desk (17) , Server/Bartender (12) , Night Auditor/Front Desk Agent (10) , Sales Coordinator (10) , Catering Sales Manager (9)

What are the pros of working at Embassy Suites according to real employee reviews?

"Great benefit package and discounts." ((in 62 reviews)); "The staff is great and communicate well." ((in 45 reviews)); "Met some great people and enjoyed the work." ((in 40 reviews)); "Great coworkers and discounts on rooms." ((in 35 reviews)); "The money was good." ((in 14 reviews))

What are the cons of working at Embassy Suites according to real employee reviews?

"The management was poor and biased" ((in 91 reviews)); "Low pay and dealing with angry guests." ((in 84 reviews)); "very busy and long hours" ((in 33 reviews)); "If you don't have good manager's prepare to throw away all the awesome perks because It's not worth it." ((in 24 reviews)); "Upper management wanted complete control and was pretty terrible to staff if you were not in their “click”" ((in 18 reviews))

What are employees saying about Embassy Suites layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Embassy Suites layoffs and their outlook for job security at Embassy Suites in 2026.

What are the top reviewed Embassy Suites locations?

Denver , Orlando , Tampa , Lincoln , San Antonio , Portland , Atlanta , Houston , Murfreesboro , Washington , San Marcos , Rogers , Dallas , Denton , Nashville , South San Francisco , Las Vegas , Huntsville , Charlotte , Austin , Loveland , Philadelphia , Phoenix , Frisco , Little Rock , Charleston , San Luis Obispo , Tigard , Norman , Oklahoma City

Embassy Suites reviews

3.3

54% would recommend to a friend

(1,198 total reviews)

Christopher Nassetta

76% approve of CEO

52% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,198 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Embassy Suites has an employee rating of 3.3 out of 5 stars, based on 1,198 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Embassy Suites employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

1K reviews

1.0

Jul 6, 2015

"Screaming Monkeys" Everywhere!!!

Chief engineer

Recommend

CEO approval

Business Outlook

Pros

The money was good. Training (CPR and First Aid) was excellent, although I didn't get my certificate (left employment before it was issued).

Cons

All the training requirements / schedule was well beyond reasonable considering the sheer volume of work expected. It has been said that Remington Hotels is brutal towards its line managers. Suffice to say that how line managers are treated does NOT match the training of Hilton Brand Standards. I saw signs of burn-out in more than one department.

3.0

Jul 5, 2015

It was okay. Some good and bad.

Guest service agent

Recommend

CEO approval

Business Outlook

Pros

The travel discount was one of the best in the industry. The hotel manager of this location was very personable, and you get to meet lots of people. The hotel atmosphere is a fun work environment.

Cons

The repetition got old. The scheduling manager was terrible at it or she just scheduled herself for the best shifts and did not give much consideration to her staff. You would get scheduled at 7 or 8 am after completing a shift at 11 pm. More money needed to be invested into the property.

4.0

Jul 4, 2015

Great Culture

Reservations manager

Recommend

CEO approval

Business Outlook

Pros

Team members are empowered to "Make it Right" meaning YOU can make the call...you don't have to "See if it's OK" to do something for a guest.

Cons

Franchises mean that your experience can differ greatly from property to property

Viewing 1039 - 1041 of 1,198 Reviews

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Jobs at Embassy Suites

Morning Dishwasher 7am-1pm

Van Driver / Housekeeping person

Embassy Suites

Embassy Suites reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

"Screaming Monkeys" Everywhere!!!

It was okay. Some good and bad.

Great Culture

Top companies for "Compensation and Benefits" near you

Jobs at Embassy Suites