Is Embassy Suites a good company to work for?

Embassy Suites has an overall rating of 3.3 out of 5, based on over 1,231 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 54% of employees would recommend working at Embassy Suites to a friend and 52% have a positive outlook for the business. The best reviews about Embassy Suites have been left by employees working as Sales Manager , Guest Service Representative and Night Auditor .

Does Embassy Suites pay their employees well?

According to anonymously submitted Glassdoor reviews, Embassy Suites employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Embassy Suites. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Embassy Suites?

54% of Embassy Suites employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Embassy Suites 3.3 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Embassy Suites?

Front Desk Agent (92) , Bartender (37) , Front Desk Receptionist (34) , Banquet Server (33) , Night Auditor (31) , Housekeeper (26) , Guest Service Agent (23) , Sales Manager (23) , Server (23) , Guest Service Representative (18) , Front Desk (17) , Server/Bartender (12) , Night Auditor/Front Desk Agent (10) , Sales Coordinator (10) , Catering Sales Manager (9)

What are the pros of working at Embassy Suites according to real employee reviews?

"Good benefits and other perks" ((in 61 reviews)); "The staff is great and communicate well." ((in 45 reviews)); "Met some great people and enjoyed the work." ((in 42 reviews)); "Great coworkers and discounts on rooms." ((in 33 reviews)); "Fun work environment" ((in 14 reviews))

What are the cons of working at Embassy Suites according to real employee reviews?

"The management was poor and biased" ((in 94 reviews)); "Low pay and dealing with angry guests." ((in 87 reviews)); "Long hours and very fast paced environment" ((in 34 reviews)); "If you don't have good manager's prepare to throw away all the awesome perks because It's not worth it." ((in 22 reviews)); "Upper management wanted complete control and was pretty terrible to staff if you were not in their “click”" ((in 19 reviews))

What are employees saying about Embassy Suites layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Embassy Suites layoffs and their outlook for job security at Embassy Suites in 2026.

What are the top reviewed Embassy Suites locations?

Denver , Orlando , Tampa , Lincoln , San Antonio , Portland , Atlanta , Houston , Murfreesboro , Washington , San Marcos , Rogers , Dallas , Denton , Nashville , South San Francisco , Las Vegas , Huntsville , Charlotte , Austin , Loveland , Philadelphia , Phoenix , Frisco , Little Rock , Charleston , San Luis Obispo , Tigard , Norman , Oklahoma City

Embassy Suites reviews

3.3

54% would recommend to a friend

(1,198 total reviews)

Christopher Nassetta

76% approve of CEO

52% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Embassy Suites has an employee rating of 3.3 out of 5 stars, based on 1,198 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Embassy Suites employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

1K reviews

1.0

Jul 16, 2024

U.S. DOL, OSHA, U.S. Wage & Labor Board,

Front desk agent

Recommend

CEO approval

Business Outlook

Pros

The lobby is absolutely majestic. That is IT. Just the lobby.

Cons

Gas-Lighting Atmosphere, Deception, Condescending Verbal Abuse, Intimidation. Once an employee has "Had Enough" and resigns with or without notice, the last paycheck is issued 6 months afterwards.....at minimum wage. There is zero harmony within this hotel

1.0

Jul 14, 2024

Inconsistent schedule

Cook

Recommend

CEO approval

Business Outlook

Pros

Hiring process did not take long to complete.

Cons

No sense of security amongst employees, management had a fear based leadership approach.

5.0

Jul 12, 2024

It's fantastic!

Store manager

Recommend

CEO approval

Business Outlook

Pros

It's a wonderful place to work, and I'm not only saying this just to trick the AI algorithm since it's literally the only possible way to find work anymore.

Cons

You can't simply apply in person, like you could before the internet. Show up, with resume in hand, shake hands, and ask for the job. You'll get told "APPLY ONLINE", which makes things worse for everyone, yet no one will go back to the old way of doing this when they absolutely could. Now I'm forced to write reviews because again, tricking the algorithm is the only way to find work, even if all you want to do is sweep floors.

Viewing 106 - 108 of 1,198 Reviews

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Jobs at Embassy Suites

Morning Dishwasher 7am-1pm

Van Driver / Housekeeping person

Embassy Suites

Embassy Suites reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

U.S. DOL, OSHA, U.S. Wage & Labor Board,

Inconsistent schedule

It's fantastic!

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Jobs at Embassy Suites