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Embassy Suites

Part of Hilton

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Embassy Suites reviews

3.3

54% would recommend to a friend

(1,198 total reviews)
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Christopher Nassetta

76% approve of CEO

52% positive business outlook

Embassy Suites has an employee rating of 3.3 out of 5 stars, based on 1,198 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Embassy Suites employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

1K reviews
4.0
Oct 21, 2014

It has been a rewarding experience

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great atmosphere. Checking in people who are excited to be there is wonderful. Helping guest when they have a problem and seeing their appreciation when you solved their problem is priceless

Cons

Having to work weekends.Dealing with challenging guest. Working during large events not having enough staff, Handling guest complaints and they are still not satisfied

2.0
Oct 12, 2014
Recommend
CEO approval
Business Outlook

Pros

Every employee is empowered to "make it right" however they see fit and are completely supported by their peers and management.

Cons

The hotels are being sold out to big corps, but staying under Hilton's flagship. Management seems either unsure and stressed, or oblivious and unconcerned.

Viewing 1102 - 1104 of 1,198 Reviews

Glassdoor has 1,231 Embassy Suites reviews submitted anonymously by Embassy Suites employees. Read employee reviews and ratings on Glassdoor to decide if Embassy Suites is right for you.