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Embassy Suites

Part of Hilton

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Embassy Suites reviews

3.3

51% would recommend to a friend

(1,197 total reviews)
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Christopher Nassetta

73% approve of CEO

48% positive business outlook

Embassy Suites has an employee rating of 3.3 out of 5 stars, based on 1,197 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Embassy Suites employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

1K reviews
5.0
Oct 10, 2011
Recommend
CEO approval
Business Outlook

Pros

The team of mgmt. that I work for runs the tightest ship I have ever seen. (40 yrs. experience) They know what they are doing, they know what you are doing, they know every trick, and they legitimately try to do the best job possible. All the while, maintaining a pleasant, above board, friendly, place to work. They are respectful of all employees, and while they do not have the best or newest facility, or furnishings, they really try to hit a happy balance for all concerned. Guests, employees, and themselves. Most of the employees have been there for decades. It's really unbelievable. It's like finding a married couple who has been together for 50 years. Just a lot to think about.

Cons

Not too much on the down side. Some of the employees who have been there for decades have a sort of entitled attitude, which makes it a little unpleasant for the new employees. Mgmt assumes that they are always doing what they are supposed to be doing, which is not always the case. They kind of have a little club going....it doesn't intimidate me. I call them on the things that they know better about, or know they should be doing differently. Doesn't make me too popular. But if you don't nip it in the bud they will treat you like crap every opportunity. Sort of like "just the hotel business".

4.0
Jun 18, 2011
Recommend
CEO approval
Business Outlook

Pros

As part of the Hilton brand it's a well established company who works hard to train their employees. They have a great corporate culture and (for the most part) honest passion about a guest experience. Salary is on the low end, but sticks near the market.

Cons

The design of the hotel allows for noise to travel. It varies by property, but the one I have experience with needs to pay attention to how their employees are recognized for their work.

4.0
May 15, 2011

Always looked forward to going to work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Embassy Suites always seemed like a well run hotel. The employees and management shared a great deal of respect and communicated well. Each day always brought something new.

Cons

My commute to work was a little long. Also, if you do not want to work nights and weekends then certain positions won't be a good fit.

Viewing 1192 - 1194 of 1,197 Reviews

Glassdoor has 1,230 Embassy Suites reviews submitted anonymously by Embassy Suites employees. Read employee reviews and ratings on Glassdoor to decide if Embassy Suites is right for you.